Senior Field Representative, Support CIP

Ricoh • Pittsburgh, PA

9h • Onsite

About The Position

This position requires the solution technology level skills to work independently as a product/services solutions specialist in servicing and/or training on certain business support work area needs/offerings. Also includes new business and other various support functions as developed or assigned.

Requirements

• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
• Requires high school diploma.
• Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
• Goal orientated, self-motivated and committed to ongoing self-development and the development of others.
• Efficiently handles information of a highly confidential nature.
• Possesses required multi-tasking and prioritizing skills.
• Identifies problems, opportunities and develops solutions.
• Possesses required organizational, interpersonal, and verbal communication skills.
• Is process-improvement oriented.
• Requires proficient use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and/or systems.

Nice To Haves

• Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.

Responsibilities

• Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise.
• Performs full range of product repair, customer training, equipment, and workflow observation, and engages in problem solving sharing solutions to improve methods.
• Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
• Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.
• Considered a resource for others when solutions level expertise/skill is required. Works independently, shows knowledge and command of a range of products, environments, and potential issues relevant to assigned roles and responsibilities.
• Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
• Understands and promotes Ricoh's support functions and offerings, anticipates, and manages customer needs.
• Responsible for managing own time and schedule and assists in support of solutions time/schedule.
• Effectively executes all required workload management and call handling procedures, using current field call management requirements.
• Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods.
• Complies with all company policies and completes administrative tasks in an accurate and timely manner.
• Performs administrative duties as assigned including maintaining required logs, processes, and reports.
• Completes all required administrative tasks in an accurate and timely manner.
• Accounts for all time and activity by recording information through the proper tracking system.
• Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc.) and bills accordingly.
• Performs other duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 251-500 employees