Senior Field Quality Assurance Representative
About The Position
This Individual Contributor role is primarily responsible for leading identification and resolution efforts as they pertain to Utility product field issues. It requires a broad understanding of the Utility product, manufacturing processes, inspection requirements, installation, and function. Additionally, this position requires proficiency in Visual (VT), Magnetic Particle (MT), and Ultrasonic (UT) NDT methods. This position routinely interacts with customers and third-party representatives and must demonstrate professionalism and the ability to work in potentially adversarial environments. The role also supports audits, customer evaluations, and technical sales assistance as needed.
Requirements
- Bachelor degree + 5 years experience, Associate degree + 7 years, or 9+ years relevant quality experience.
- 5 years metals fabrication experience including welding plus 2 years QA/QC experience.
- SNT-TC-1A VT Level II, MT Level II, UT Level II.
- AWS-CWI certification.
- NACE CIP Level 1.
- Blueprint reading, technical data interpretation, report writing, problem-solving, and MS Office proficiency.
- Ability to travel up to 80%.
Nice To Haves
- 5 years QA/QC inspector experience.
- 5 years inspection training.
- 5 years NDT experience.
- NACE CIP Level 2.
Responsibilities
- Reports to the Manager of Field Quality Assurance; no direct reports.
- Up to 80% domestic/international travel with overnight stays.
- Field problem identification and resolution.
- Manage third-party contractors and technical support.
- Perform VT, MT, and UT inspections.
- Audit products and processes.
- Monitor compliance with specifications and work instructions.
- Maintain workplace safety and compliance.
- Lift up to 50 pounds.
- Determine source of quality issues and recommend remedies.
- Oversee remedies and final inspections.
- Support customer pre-production visits.
- Provide on-site support for field projects.
- Write field reports and document findings.
- Perform simple repairs independently.
Benefits
- Healthcare (medical, prescription drugs, dental and vision)
- 401k retirement plan with company match
- Paid time off
- Employer paid life insurance
- Employer paid short-term and long-term disability including maternity leave
- Work Life Support
- Tuition Reimbursement up to $5,250 per year
- Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
