Senior Field Operations Engineer

Young Community Developers•Irvine, CA

1d•$125,000 - $150,000•Onsite

About The Position

DZYNE Technologies is a leader in autonomous defense, developing and manufacturing advanced airborne and ground-based defense solutions. The Senior Field Support Engineer – UAS is a critical role that bridges Field Operations, Engineering, Manufacturing, and Quality teams. This position focuses on the rapid technical resolution of field issues, ensuring accurate feedback is communicated internally, and implementing a robust Failure Reporting, Analysis, and Corrective Action System (FRACAS). The engineer will manage the structured, data-driven triage, tracking, and resolution of field technical issues.

Requirements

5 – 7 years of Field Support experience as engineer.
Communication and leadership skills; ability to collaborate with executive stakeholders and technical teams.
Experience with issue triage, technical coordination, or root cause investigations.
Ability to identify and coordinate with subject matter experts (SMEs) to resolve technical problems.
Familiarity with technical documentation standards and ability to create service bulletins or troubleshooting memos.
Comfortable working in high-urgency environments, including availability for off-hours support when necessary.
Strong organizational and problem-solving skills with attention to detail.
Must be based in or willing to relocate to Irvine, CA area.
Must be able to obtain Secret Clearance.
Must have a legal right to work in the United States and be eligible to obtain any required Export Authorization and DoD Clearance.

Nice To Haves

Background in Unmanned Aerial Systems (UAS) or aerospace product development.
Familiarity with systems such as avionics, power distribution, propulsion, flight controls, airframes, or datalinks.
Experience with composite structures and maintenance best practices.
Experience working with Quality, Manufacturing, and Engineering teams in a field support capacity.
Prior experience creating and scaling a Failure Reporting and Corrective Action System (FRACAS).
Experience analyzing maintenance data to support operational readiness and spare parts planning.
Ability to create or manage a searchable troubleshooting knowledge base.

Responsibilities

Coordinate in person with Engineering teams and regularly attend Failure Review Boards on-site in Irvine, CA.
Serve as the engineering point-of-contact for incoming field issues, coordinating with SMEs and tracking resolution progress.
Collaborate with cross-functional teams (Quality, Manufacturing, IT, Engineering) to design and deploy a unified FRACAS system.
Manage the triage and tracking of field issues, generate reports and summaries, and present findings to leadership.
Develop training materials and mentor users to ensure consistent use of the reporting system.
Create and maintain a searchable technical knowledge base for historical problem-solving.
Support investigation and reporting of mishap events and field incidents.
Assist in the creation of technical documentation such as Engineering Memos and Service Bulletins.
Support logistical responses tied to field findings and corrective actions.
Analyze maintenance and failure data to contribute to spare parts planning and system reliability improvements.
Expected to work on-site during regular business hours when not covering active field deployments.
Provide off-hours/weekend support as needed when field assets are deployed.
May take on leadership responsibilities for managing additional technical support personnel as field operations scale.