Senior Field Marketing Specialist - Crop

QBE • Work Remotely, MT

3d • $68,000 - $102,000 • Remote

About The Position

The purpose of this role is to deliver exceptional customer service to various stakeholders, including agencies, agents, employees, and contractors. This involves creatively troubleshooting and processing new agencies, agents, transfers, or terminations for employees while ensuring compliance with regulations and timely processing. The role also entails taking ownership of specialty areas and quality assurance aspects within the department, working on moderately complex projects and some cross-functional initiatives.

Requirements

• Some relevant work experience required.
• Tertiary Degree or equivalent combination of education and work experience.

Responsibilities

• Build and maintain strong internal and external customer relationships.
• Maintain and update processes for filings to ensure compliance with regulations.
• Support agent, agency and adjuster licensing to ensure compliance with requirements.
• Handle escalations and guide team members.
• Track and implement departmental metrics.
• Assist with implementing audit processes.
• Take ownership in specialty areas within the department.
• Provide training and mentorship to department staff.
• Lead special projects related to changing regulations.
• Contribute to a positive work environment and cultural expectations.

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees