Senior Field Engineer

Orbem GmbH•Houston, TX

15h•Hybrid

About The Position

As a Senior Field Engineer, you will play a critical role in bringing our MRI scanning solutions to life at customer sites across the U.S. This position goes far beyond installation — it’s about owning the entire on-site experience and ensuring operational excellence from day one. Working closely with Product, Procurement, and Customer Support, you will ensure seamless execution, timely delivery, and adaptation to local site conditions. Your insights from the field will directly influence product improvements and operational efficiency. Success in this role requires strong customer presence and building trust quickly with contractors, and partners, communicate clearly, and confidently coordinate on-site stakeholders. This is a foundational role within our U.S. launch team — an opportunity to shape processes, standards, and customer experience from the ground up while being deeply hands-on in the field.

Requirements

You have a bachelor's degree in mechanical engineering, electrical engineering, mechatronics or similar; the alternative is higher professional technical education.
Knowledge of the architecture of industrial automation systems and their components.
You have 7+ years of experience in installing, commissioning and servicing industrial-grade systems, ideally including automation or imaging systems.
Experience with reading electrical wiring schematics and site layout blueprints.
Strong understanding of electrical systems, specifically power distribution systems for industrial machinery, statics, construction, and water-cooling technologies.
Strong communication skills and confidence when interacting with customers, their contractors and suppliers, ensuring clear and effective collaboration.
Proactive problem-solver with a practical, hands-on approach, unafraid to take action and ownership to drive results.
Expertise in diagnosing technical issues, identifying root causes, and coordinating with the appropriate teams or specialists for resolution.
Customer-facing experience.
Willing to travel 50–75% across the US for installations and service, with occasional training in Europe, while maintaining high execution standards and strong on-site representation.
You possess a valid U.S. driver’s license.

Nice To Haves

Experience with MRI technology and a solid understanding of NEC (NFPA 70) standards, including design review and compliance.
Comfortable working in interdisciplinary teams while operating independently with a strong team mindset.
Proficient in Linux and experienced with CAD tools (e.g., AutoCAD) for site plans and technical drawings.
Fluent in Spanish or Portuguese.

Responsibilities

Lead system validation, installation, calibration, maintenance, and repairs with full autonomy, acting as the responsible technical authority on-site.
Lead complex installations independently with strong hands-on field expertise.
Evaluate local conditions for site requirements needed for customer installations & ensure site readiness.
Inspect and validate components that are delivered to our premises and customer sites for installation.
Instruct customer contractors regarding the installation or troubleshooting of our equipment or the preparation of our customer sites.
Diagnose and troubleshoot issues and malfunctions, providing on-site solutions.
Install, test, and commission equipment, systems, or machinery at customer sites.
Mentor, train, and collaborate with the team for knowledge-sharing on all aspects of our systems.
Test system performance and teach the customer about safety, service, and operation.
Collaborate with product management & systems engineering on customer feedback and product improvement.
Coordinate with suppliers on on-site servicing, repair, or redesign of electrical components.
Take full accountability for performance, safety, and delivery.

Benefits

Stock Options: Share in Orbem’s success.
Learning & Development opportunities: provided through our benefits partner, ADP Workforce + $2000 annual budget for personal growth.
Relocation Support: Seamless support for your move to Houston (budget for the relocation).
Commuter Benefits: Save money on your daily commute with pre-tax transit and parking benefits.
Medical Insurance: We will cover 75% of the medical insurance premium, allowing access to high-quality healthcare with ease. Additionally, we offer 50% coverage for the dependents.
Dental and Vision Insurance: We will cover 50% of the dental and vision insurance premium, for the team member and the dependents.
401k (Retirement saving plan): A retirement savings plan to help you secure your financial future. Orbem will match 100% of your contribution, up to 5% of your salary.
Wellness program: Access to Premium fitness providers partnering with ADP.
Flexible Work Arrangements: Orbem fosters a culture that encourages flexibility in work hours and locations.
25 days of Paid Time Off annually. This covers vacation, personal, and sick days. Additionally, we offer 8 paid public holidays
Family/parental leave: Our parental leave policy offers up to 12 weeks annually for bonding with a newborn, adoption, or caring for a seriously ill family member.
Corporate Discounts
International Environment