Senior Field Network Engineer

CDK Global

1d•$35 - $40•Onsite

About The Position

Field Based Position About US CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities Position Summary Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK

Requirements

Adaptability, Process/Project Management/Independent Discipline, Communication Skills (Proper Method), Alignment, Collaboration, Results Orientation, Ethics/Integrity, Service Orientation/Client Focus, Innovation
Talent Development, Performance Management
Technical Skills required to perform essential functions
Adaptability, Process/Project Management/Independent Discipline, Communication Skills (Proper Method), Alignment, Collaboration, Results Orientation, Ethics/Integrity, Service Orientation/Client Focus, Innovation
Talent Development, Performance Management
Drivers License and Passport is required

Nice To Haves

Associate’s Degree or Equivalent Experience, Industry Standard PC & Network Certifications
Familiarity with CDK's org structure, solutions, implementation and service models
SaaS experience preferred but not required
Some automotive knowledge (Areas of the dealership and Dealer workflows)

Responsibilities

Perform Daily functions using WFM device to update service and installation cases. (95-100%)
Receive and accept service and install cases
Update ETA information within specified ETA guidelines
Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit
Create and Update Parts Requests as required (receipt / return )
Close and Updates cases including any Asset Changes
Perform Asset Inventory of client sites as required during installs
PC (85-95% Competency)
Diagnostics
Component replacement
Operating System or System Image
BIOS & Configuration
Virus Protection - AV Loads
Use of diagnostic tools
PC Upgrades
SIA Loads
Drive Loads
Drive Loads
Dot Matrix (85-95% Competency)
Change Configs/Default
Replace Print Head
Replace FRU
Replace Cables
Replace OCP and/or switches
Replace or adjust Platen
Replace Motor/belts/sensors
Replace tractors
Lasers 85-95% Competency)
Change Configs from Menu/Default
Replace Fuser/toner/PS
Resolve paper jam issues replace/clean rollers
Troubleshoot and replace FRU's
"Higher Repair" to Swap ratio
Spooler Setup/Maintenance (85-95% Competency)
Master Spooler procedures, redirect printing
Hardware Installation (85-95% Competency)
Presite Procedures
Design Procedures
Hardware Install
Hardware Relocation
Quality Procedures
Client interfacing
Install Certification
Snapon Support (95-100% Competency)
Loading procedures
Licensing
Workstation Setup
SLA Driving
Customer interaction
Revenue (85-95% Competency)
3rd Party PC Maintenance
Maintenance Resign
T & M PC Sales w Maintenance
Field Troubleshooting Skills (85-95% Competency)
First Call Resolution – Tshooting effectiveness
New Products – Stay current
OTA Network (85-95% Competency)
Troubleshoot and Repair Wired LAN
Troubleshoot WANs
Troubleshoot and repair wired bridges
Add changes to CDM General Policy
Adherence
IP and Subnets
Configuring Routers
NDC Model
Cabling (OSI Layer one)
Terminal Server procedures
CCNAConfiguring Routers
Advanced Model
Adhere to NAT policies & procedures, access lists
Dial on Demand -Advanced router issues
Vlan Config
Site to site VPN Security
VPN Concentrator
SDWAN (Cloud Connect)
IPT Phone Handset
IPT TS
IPT Call Manager
IPT Router
Wireless Implementation (85-95% Competency)
Wireless Site Survey (Active/Passive)
Access Point Coverage/Configuration and Wireless Bridge Implementation
Using CDK Tooling (85-95% Competency)
Proton, Heisenberg, Ekahau, Meraki Dashboard, Salesforce, VeloCloud Orchestrator, Microsoft 365, Case Management System
Active listening 85-95% Competency)
Demonstrated Active listening Skills
Conflict Resolution (95-100% Competency)
Client interaction
Team Interaction
Spares Inventory Maintenance - Scan all items during quarterly count
Social Style (95-100%)
Proper Attire - Business Casual
Personal Hygiene
The role may require work after 5 pm and weekends and holidays.
Travel 100% of the time