Network Field Engineer

PEAKE•Millersville, MD

1d•Onsite

About The Position

PEAKE is a dynamic small business dedicated to excellence, innovation, and integrity. We value fresh perspectives and continuous growth. Join our team if you’re eager to contribute your technical skills and customer service expertise to our expanding network support operations. We’re looking for a motivated Network Field Support Technician who will install, maintain, and troubleshoot networking and communication systems. This role is perfect for someone with 2–4 years of hands-on experience, keen to support tier 1 and tier 2 customers in a fast-paced, technical environment. U.S. Citizenship and the ability to obtain and maintain a DoD security clearance are required. This role aligns well with military Signal Corps specialties such as Army MOS 25B, 25H, 25N, and related communications fields. Veterans and transitioning service members are strongly encouraged to apply!

Requirements

Hands-on experience with Cisco and Ubiquiti networking equipment
Experience with iDirect x5/x7 modems and SATCOM antenna/controller systems, including TracStar/Cobham, AVL, Winegard, and Motosat
Familiarity with cabling, racking, stacking, and power installations
Basic troubleshooting skills for network systems and satellite communications
Strong interpersonal skills with the ability to explain technical information clearly to end users
Proactive approach to resolving customer issues and ensuring satisfaction
High School Diploma required
Basic computer proficiency (MS Office and common networking tools)
Willingness to learn and develop further technical expertise
Must possess a valid driver’s license with an acceptable driving record (ability to travel to customer sites as needed)
U.S. Citizenship required; must be able to obtain and maintain a DoD security clearance (sponsorship available)
Ability to assemble/disassemble equipment, sit or stand for extended periods, climb ladders, and lift up to 50 pounds.
Willingness to travel to regional customer sites (approximately 25% of the time).

Nice To Haves

relevant technical certifications (such as Security+, CCNA, etc)

Responsibilities

Troubleshoot Ku-band satellite connections, internal networks, and tactical voice systems to support mission-critical operations
Install, cable, and configure routers and switches (Cisco, Ubiquiti, Cradlepoint, Grandstream), including deployments in mobile command vehicles
Map, save, and document network configurations and system changes
Write accurate, detailed reports documenting troubleshooting activity and customer needs
Test and deploy solutions for customers with unique or non-standard equipment
Support and grow customer accounts through field service, issue resolution, and relationship management
Maintain technical proficiency through ongoing training, industry engagement, and professional development
Resolve customer complaints by investigating issues, developing solutions with the team, and making recommendations to leadership
Provide technical guidance and training to end users
Assist with system design, equipment sourcing, and implementation for new and existing customers
Diagnose, maintain, and optimize network components and operating systems to improve reliability and performance
Modify router and switch configurations to meet evolving customer requirements
Configure and support iDirect x5/x7 modems and SATCOM antenna/controller systems including TracStar/Cobham, AVL, Winegard, and Motosat

Benefits

Medical, Dental & Vision plans through CareFirst
401(k) Retirement Plan with discretionary match, profit sharing, and 3% safe harbor contribution
Paid Time Off: 15 days annually; Unlimited PTO after 5 years
11 Paid Holidays plus 5-day carryover allowance
Education Reimbursement for approved coursework or trade training
Employee Assistance Program (EAP) offering mental health, financial, and family care support
Company-Paid Life, Short- & Long-Term Disability Insurance
Health Savings Account (HSA) and Pre-Tax Commuter Benefits (DC Metro area)

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