Senior Field Engineer

Teleport

About The Position

As a member of the Teleport Customer Solutions Team, you will be responsible for implementing, supporting, evangelizing, and expanding Teleport at our top customers throughout the entire customer lifecycle. As a Senior Field Engineer, you will be dedicated to proactively driving adoption so that our customers achieve the maximum value from all Teleport products and solutions. You will work directly with our customers to help design solution architecture, deploy and configure Teleport hands-on, relay implementation best practices, provide triage and debugging of technical issues, develop and maintain training programs, evangelize the solution to a wider customer organization, and plan and assist with an enterprise-wide organizational rollout of the Teleport solution. You will act as a customer champion within Teleport and provide and help prioritize product feedback by working with the Teleport product team. As a Senior Field Engineer, you will be the primary lead to identify and provide initial triage of technical blockers via shared chat, ticket, and meetings. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

Requirements

BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field.
8+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles.
Linux administration skills.
Hands-on experience with one of the major public cloud providers: AWS, GCP, Azure.
A strong understanding of Kubernetes and prior hands-on experience.
Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.
Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise.
Outstanding soft skills, excellent verbal and written communication skills.
Project management experience and the ability to handle multiple clients simultaneously.
Strong organizational skills.

Nice To Haves

Certifications are a plus.
Certification with CKA or CKAD is a plus.

Responsibilities

Design solution architecture for Teleport in a customer environment
Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer.
Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases.
Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization.
Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport.
Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization.
Document the customer's business goals and challenges to align Teleport to provide the most value possible.
Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions.
Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities.
Collaborate with Sales and Product to provide valuable feedback for product improvement.
Support our broader Teleport customer base seeking new solutions and best practice recommendations.