Senior Field Engineer

CircleCI • San Francisco, CA

3d

About The Position

As a Senior Field Engineer at CircleCI you will be the customer’s trusted technical advisor throughout the sales and retention lifecycle. You’ll provide hands-on advice for cloud-based and single tenant deployment and product guidance with CircleCI’s largest prospects and customers. You will serve as the technical expert and owner of deal validation strategy, collaborating with account executives and success managers to identify customer business goals, needs, and pains and showing how CircleCI can address them.

Requirements

• 5-10 years experience as an engineer in the application development, devops, or CI/CD space.
• Extensive experience with solutions selling in a technical customer-facing role, such as Sales Engineer, Solutions Engineer, Customer Success Engineer, or similar position, preferably in a SaaS or software development environment.
• Strong proficiency in CI/CD concepts, DevOps practices, software configuration, and scripting languages like Python, Shell, etc..
• Knowledge of Docker or Linux containers in general.
• Outstanding presentation skills. You feel comfortable leading presentations and demos of our platform to groups, both technical and non-technical, in-person and virtually.
• Proven track record of engaging with enterprise clients, understanding their technical requirements, and delivering solutions that drive customer success.
• Ability to work collaboratively with cross-functional teams, Sales, Product, and Engineering, to advocate for customer needs and provide valuable insights for product enhancement.

Nice To Haves

• Experience developing mobile applications across iOS and Android devices.
• Strong ops/infrastructure knowledge, especially networking and security.

Responsibilities

• Lead the technical implementation and day-to-day management of CircleCI Demonstrations and proof-of-concepts.
• Demonstrate the technical feasibility , integrated into our customer’s technology stack, ensuring early customer success and a long-term business relationship.
• Serve as a technical advisor and subject matter expert for customers, offering guidance on product implementation, adoption, and best practices.
• Conduct in-depth analysis of customer use cases, identify opportunities for product optimization, and provide feedback to internal teams for improvements.
• Support strategic planning conversations with customer executives; connecting software delivery challenges with corporate objectives, articulating their full business impact.
• Lead technical discussions with enterprise clients, addressing complex issues, customizations, and integrations to meet customer-specific requirements.
• Develop and deliver technical training sessions, workshops, and documentation to empower customers to maximize the value of CircleCI products.
• Stay up-to-date on industry trends, product updates, and emerging technologies to continuously enhance your technical knowledge and customer support capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 251-500 employees