Senior Field Claims Adjuster, Property

Intact FC • Mississauga, ON

144d • Hybrid

About The Position

We’re looking for a Senior Field Claims Adjuster, Property to join our growing team in our Mississauga and Ajax office! What you'll do here: Conduct on-site inspections and investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties. Handle Field tasks on behalf of telephone adjusters. Provide a superior quality of customer service to external and internal customers. Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage. Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims. Assist in the evaluation and negotiation of large losses Anticipate recoveries and direct the investigation accordingly. Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists. Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal. Adhere to company standards and guidelines for file documentation while ensuring sound management of external fees and costs. Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.

Requirements

• University degree or any combination of training and experience deemed relevant for the role
• 5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field
• Demonstrates a passion for customer service with strong written and verbal communication skills
• Self-motivated and goal oriented, capable of working in a fast paced and changing environment
• Strong aptitude for technology with excellent computer skills
• Demonstrates strong problem solving and troubleshooting skills
• Valid driver's licence with a good driving record
• Can travel on short notice

Responsibilities

• Conduct on-site inspections and investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
• Handle Field tasks on behalf of telephone adjusters.
• Provide a superior quality of customer service to external and internal customers.
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively
• Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims.
• Assist in the evaluation and negotiation of large losses
• Anticipate recoveries and direct the investigation accordingly.
• Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
• Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal.
• Adhere to company standards and guidelines for file documentation while ensuring sound management of external fees and costs.
• Stay in the know about current insurance products and trends in appraisal and investigation techniques and services.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 10%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
• Opportunity to receive guaranteed income for life via our defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level