Senior Facility Quality Systems Specialist

Bristol Myers Squibb•New Brunswick, NJ

23h•$100,100 - $121,293•Remote

About The Position

The Senior Facility Quality Systems Specialist is a senior-level quality systems professional within Global Facilities Services (GFS) who owns facility Quality Management System (QMS) compliance across the full GFO site network, driving GFO's move toward a single, centralized quality systems standard in place of site-by-site management, and executing the concepts and priorities set by Quality Systems leadership into site- and program-level action. This role owns training programs, investigations, audits, and CAPA management, and drives continuous improvement activities. Across GFS facilities, this includes ensuring CMMS (Maximo) data integrity, owning cross-site compliance metrics governance and business operations projects supporting GFO's centralization strategy (e.g., CMMS standardization and digital change-control rollout), leading deployment of quality processes, quality systems documentation and protocol development, and directing training curriculum design and rollout. The successful candidate will apply strong working knowledge of GMP/GxP requirements, exercising independent judgment while partnering with and influencing cross-functional teams to advance a culture of quality, compliance, and operational excellence. This role will use AI-assisted tools to support day-to-day activities and will help shape how those tools are applied within the team, consistent with BMS's broader direction toward AI adoption across the organization.

Requirements

Bachelor's degree required, or equivalent combination of education and relevant work experience.
4-5 years of experience in facilities, quality systems, or compliance required
demonstrated independent ownership of QMS documentation, investigations, and/or CAPA activities in a GMP/GxP-regulated environment
prior experience managing cross-site programs, metrics, or business operations initiatives preferred.
Familiarity with CMMS platforms (e.g., Maximo) or electronic document management systems is a plus.
Demonstrated independent ownership of document control, change control, or CAPA management processes in a GMP/GxP-regulated environment strongly preferred.
Strong attention to detail and organizational skills, with the ability to identify systemic issues.
Effective written and verbal communication, including presenting to cross-functional and leadership audiences.
Ability to independently interpret and apply quality and regulatory requirements.
Proficiency with Microsoft Office applications and Power BI or similar reporting tools.
Strong analytical and problem-solving skills, including root-cause analysis.
Ability to manage multiple priorities and competing stakeholders in a fast-paced environment.
Team-oriented with a continuous improvement mindset; comfortable driving change.
Strong project coordination and leadership skills, including managing deliverables, timelines, and stakeholder alignment across a program.
Working fluency with AI-assisted tools, including judgment on when and how to apply them to data reconciliation and reporting.
Demonstrates integrity and ownership of outcomes, not just tasks.
Exercises sound independent judgment under ambiguity.
Learns quickly and adapts to changing priorities.
Builds influence and collaborates effectively across functions.
Models and reinforces a culture of safety, compliance, inclusion, and accountability.

Nice To Haves

prior experience managing cross-site programs, metrics, or business operations initiatives preferred.
Prior experience in pharmaceutical, biotechnology, medical device, or other regulated environments strongly preferred.
Familiarity with CMMS platforms (e.g., Maximo) or electronic document management systems is a plus.
Demonstrated independent ownership of document control, change control, or CAPA management processes in a GMP/GxP-regulated environment strongly preferred.

Responsibilities

Own review and validation of training curricula, ensuring assigned courses correctly map to role, process, or system, and recommend curriculum design changes.
Lead coordination of training deployment during system rollouts and process changes, including accountability for completion tracking across affected personnel.
Independently identify, resolve, and root-cause training gaps or curriculum discrepancies surfaced during audits, rollouts, or process reviews, and drive preventive action.
Own procedural documentation (SOPs/WIs) for assigned quality-related procedures, ensuring content accuracy, timely revision, and alignment with corporate quality requirements.
Lead initiation, tracking, and resolution of deviations, non-conformances, CAPAs, and change controls, including complex or cross-site issues.
Own quality metrics reporting and analysis, identifying trends and recommending corrective direction to leadership.
Lead investigations, including scoping, root-cause analysis, documentation of findings, and follow-up action tracking.
Lead risk assessments and continuous improvement initiatives, often as the facilitator or owner.
Own facilities compliance metrics and dashboard/reporting tools such as Power BI, including design of new reporting views.
Own day-to-day management of SharePoint tracking, collaboration sites, and QE reporting tools supporting the broader Quality Systems program.
Lead internal and external audit support, including organizing information and responding to information requests, and serving as a point of contact for auditors.
Own inspection readiness across areas of responsibility, proactively identifying gaps.
Own audit observation tracking and drive closure of action items, escalating risk as needed.
Own and maintain the Site Regulatory Agency Inspection Contact Lists across all GFO sites, ensuring quarterly updates, accuracy of primary/alternate agency contacts, and distribution to site security/reception teams for inspection readiness.
Lead deployment of quality and compliance processes across facilities teams, translating program requirements into execution plans and sequencing work.
Drive cross-stakeholder coordination and follow-up, resolving blockers independently and escalating only high-risk items.
Own deliverables and milestones for assigned projects or program rollouts, including risk identification and mitigation planning.
Own governance of cross-site business operations projects and compliance metrics that support GFO's centralized quality systems strategy (e.g., CMMS standardization, digital change-control rollout), including program-level status reporting to leadership and coordination across sites.
Lead project coordination for facilities quality initiatives, including scheduling, status reporting, and stakeholder alignment.
Represent the site or project in technical working sessions and workshops (e.g., system change management sessions), driving decisions and ensuring action item closure.
Own application of AI-assisted tools to day-to-day activities and reporting decisions, and establish best practices for their use within the team, consistent with governance requirements.
Partner with and influence Facilities, Engineering, Operations, IFM Partners, and site Quality organizations to drive compliance with quality requirements.
Lead or actively shape team meetings and quality improvement projects.
Champion adherence to standard operating procedures and quality standards, coaching others as needed.
Provide informal guidance and knowledge transfer to less experienced team members on quality systems processes, documentation standards, and GMP/GxP requirements.
Serve as facilities representative on Document Management, Training Management, and CMMS Management Communities of Practice (COP), executing program-level action items and providing site-level input.
Lead data integrity initiatives and quality reviews.
Own quarterly data integrity reviews of Maximo (CMMS) documentation and facilities asset/role-mapping data.

Benefits

wellbeing support
retirement and financial protection benefits
insurance offerings (medical, dental, vision, life and disability)
Flexible Time Off (FTO)
11 paid company holidays
160 hours of paid vacation annually
3 optional holidays
paid sick leave
up to two paid volunteer days per year
summer hours flexibility
leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs
annual Global Shutdown between Christmas Day and New Year's Day