Senior Facilities Program Manager

DESC•Seattle, WA

52d

About The Position

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB OVERVIEW: The Senior Facilities Program Manager oversees supervision of maintenance and building operations in DESC’s commercial and residential facilities with a goal to provide DESC clients and staff with a safe, sanitary, and positive living and working environment. The Senior Facilities Program Manager leads the Facility Department Management Team composed of several supervisors and participates in the After Hours On-Call Facility Supervisor rotation.

Requirements

5-10 years' experience in affordable housing (to include Permanent Supportive Housing) to include leadership roles in Facilities or other relevant positions.
1 year of supervisory experience, and must include supervision of other managers.
General Construction knowledge and ability to read blueprints, spec/cut sheets and schematic diagrams required. Experience to include knowledge of large commercial high rise buildings and multiple residential portfolios with over 1,000 units.
High proficiency with databases, Excel spreadsheets, and web-based applications.
Familiarity of major building systems to include mechanical, plumbing, electrical, building envelope and structural.
Familiarity of 110, 277 & 480 volt electrical systems. General knowledge of low voltage systems such as DDC control, fire alarm & security.
Strong communication and collaboration, sound judgment and proven initiative.
Excellent trouble-shooting and diagnostic skills; ability to define problems and resolve them quickly.
Insurable driving record, current Washington state driver’s license and ability to drive agency vehicles including 15 passenger vans.
Ability to work flexible hours as required by program and staffing needs including periodic evenings and weekends.
Ability to communicate and work effectively with people from various backgrounds.
Ability to handle a wide range of unpleasant and/or bizarre behavior from clients.
Commitment to the philosophy of cooperation and continuity across programs and consideration and respect for clients.

Responsibilities

Oversight of the to ensure the Facilities Team performs high quality repair, maintenance and janitorial services in all DESC facilities, including, but not limited to permanent housing and transitional shelter settings.
Provide leadership to Facilities Supervision team and staff to include one on one supervision, leading of team meetings, management of team meeting agendas, meeting notes and action items.
Create trend data for tracking of department metrics to include extrapolation of data from Bugzilla, Chasers and Abila for production metric analysis. Create Excel spreadsheets to include pivot tables and graphs.
Manage, create and oversee creation of and implementation of Department protocols to ensure even Team performance and conformance with agency needs. Establishes procedures, methods and materials to ensure cost-effective ways of performing maintenance and janitorial work.
Cultivate a culture within the Department of safety, timeliness and collaboration with other Departments.
Provide leadership for the Facilities Team via supervision and evaluation of the Facilities Manager and other Facilities Supervisor positions. Evaluates Department performance via analysis such as work order system assessment and in field inspection. Coach Team to identify issues that are becoming chronic.
Leads communication of status of repair work with relevant project managers or other relevant DESC Senior Staff, ensuring that electronic work order records are up-to date, and that project managers receive notification of repair completions, including costs, if necessary.
Oversee development and maintenance of records for each facility and track work completed. Ensure Department keeps Team and sites properly supplied with basic repair and janitorial materials.
Provide oversight for periodic use of outside contractors, obtains bids when necessary, and ensure that work called for in any maintenance contract is completed and adequate.
Oversight of systemic supply process to ensure compliance with Federal, State and County procurement requirements. Examine systems and controls and provide recommendations for improvement of inventory efficiency.
Develop and maintain Department-wide preventative maintenance schedules for each facility.
Work with Facilities Team, and other relevant DESC staff to ensure completion of necessary work as required by DESC contracts, inspections and federal, state or local regulations.
Be knowledgeable about and help ensure compliance with all relevant health and safety regulations, building codes, and OSHA regulations, especially concerning the use, storage, and documentation of maintenance/cleaning products.
Oversight of DESC fleet including coordinating maintenance, repair, replacement and disposal of vehicles as needed.
Work at ground level or from ladders and scaffolding. Carry and lift heavy materials, containers, ladders, tools, and other equipment to and around work sites.
Other duties as assigned.