Senior Facilities Manager

JLL•Charlotte, NC

11h•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join our dynamic team as a Senior Facilities Manager and become the strategic leader behind a thriving portfolio of 100+ facilities spanning the East and Central regions! This role offers the perfect blend of on-site leadership, strategic travel, and some remote work. We are open to candidates near our offices in Charlotte, New York City, Atlanta or St. Louis. In this role, you'll orchestrate a talented team of facilities professionals while delivering exceptional service to our prestigious financial services client, balancing operational excellence with cost optimization to exceed performance benchmarks. Working closely with our Admin Facilities Management Director, you'll mentor rockstar Facilities Managers while driving innovation in Integrated Facilities Management services that directly impact thousands of professionals across our client's expansive office portfolio. If you're ready to lead with impact and shape the future of workplace operations, this is your opportunity to make a significant mark in commercial real estate facilities management.

Requirements

5+ years of facilities management experience managing Class-A office space AND a bachelor's degree or higher OR 9+ years of facilities management experience managing Class-A office space AND
Strong leadership, relationship building, and interpersonal skills with excellent verbal/written communication, presentation abilities, and proven problem-solving expertise.
Proven record of providing excellent internal and external customer service.
Knowledge of standard business and accounting practices.
Experience with Excel and the ability to analyze data.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Responsibilities

Provide leadership, vision, and guidance to the operations, maintenance, utility, and manufacturing support services functions (as appropriate).
Manage the performance and outcomes of assigned staff reporting to the position.
Maintain interface with third-party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolving critical impact tenant relations issues.
Establish a “Safety First” culture on the site and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviors.
Provide overall facility services in accordance with accounts’ standard processes and procedures, including application of policies and programs, and coordination of information.
Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations that pertain to the operation of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography.
Prepare, submit, and manage facility budgets with the clients’ goals and objectives addressed, track variances, and ensure a smooth recovery process.
Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts’ owned premises.
Responsible for overall team management, staff development, and planning.
Execute staff succession and growth plans.
Involved in the compensation planning process.
For every direct report, build actionable and measurable career development plans, and have consistent conversations regarding progress.
Any other duties assigned.