Senior Facilities Manager

JLL•Wilson, NC

7d•Onsite

About The Position

The Senior Facility Manager serves as the strategic leader and primary point of contact for a manufacturing site facilities and occupants, acting as the principal service provider liaison and trusted advisor to senior client stakeholders. This role ensures the JLL team—including employees and third-party partners—delivers comprehensive facility management and workplace services that maintain safe, code-compliant, functional, comfortable, energy-efficient, and attractive facilities and site infrastructure across complex manufacturing operations. Also, provides strategic oversight of multi-site operating expense budgets, capital planning initiatives, and long-term facility roadmaps. This position manages gray area (GAP) maintenance projects and capital improvement programs per client specifications and timelines, while championing cost-competitive and resource-efficient delivery methods for both high-volume small-dollar projects and strategic capital initiatives. The role embeds a culture of safety, compliance, operational excellence, and continuous improvement across new and established manufacturing sites while mentoring and developing facility management teams.

Requirements

10+ years of progressive Life Sciences facility management experience with demonstrated leadership in GMP manufacturing environments.
Proven track record of successfully establishing, scaling, and optimizing operations at multiple manufacturing sites.
Extensive experience leading multi-site facility management operations with P&L responsibility exceeding $10M annually.
Extensive experience developing and supporting compliant Environmental, Health, and Safety (EHS) training programs in regulated manufacturing environments.
Comprehensive understanding of GxP, FDA, and regulatory requirements in Life Sciences manufacturing environments.
Proven experience leading capital planning, major renovation projects, and facility expansion initiatives.
Experience with CMMS systems, Building Automation Systems (BAS), and facility management technology platforms.
Strategic vendor management experience including contract negotiations, performance management, and partnership development.
Demonstrated track record of delivering exceptional internal and external customer service aligned with JLL's Client Focus value.
Strong change management and organizational development capabilities.
Proven ability to thrive in fast-paced, complex, and ambiguous environments.
Executive presence with ability to represent JLL at the highest levels of client organizations.

Nice To Haves

Bachelor's degree required; Advanced degree (MBA, Master's in Engineering Management, or related field)
Professional certifications such as CFM (Certified Facility Manager), PMP (Project Management Professional), or equivalent

Responsibilities

Serve as senior Client Relationship Manager and strategic advisor to executive stakeholders across multiple manufacturing sites, developing long-term facility management strategies aligned with client business objectives and expansion plans.
Champion a "Safety First" culture enterprise-wide while serving as senior compliance leader, ensuring rigorous adherence to all EHS, GxP, SLA, KPI, and regulatory requirements across JLL teams and vendor partners in GMP manufacturing environments.
Provide strategic oversight of all IFM services including operations, maintenance, utilities, engineering, janitorial, laboratory services, security, waste management, and capital planning across the portfolio.
Master multi-site contract scope and proactively manage service delivery to exceed commitments while identifying opportunities to enhance customer experience, drive cost savings, and lead vendor consolidation initiatives.
Establish strategic site-level and portfolio goals with senior leadership, ensuring 100% on-time completion of critical preventive maintenance, training programs, and audit responses while driving continuous improvement.
Champion sustainability initiatives including demand response programs, zero-waste initiatives, renewable energy adoption, and measurable environmental performance improvements.
Build and lead high-performing facility management teams through strategic talent acquisition, development, mentorship, and succession planning while driving employee engagement and championing diversity and inclusion.
Provide strategic oversight of multi-site operating expenses and capital budgets, conducting variance analysis, developing comprehensive annual budgets and multi-year capital plans, and documenting measurable ROI on all savings initiatives.
Drive innovation and business development by identifying scope expansion opportunities, leading complex service transitions, championing new technologies, and mentoring junior managers in client relationship management.
Represent JLL at industry forums, client executive meetings, and professional organizations while leading benchmarking initiatives and continuous improvement using Lean, Six Sigma, or operational excellence methodologies.