Senior F&B Ops Manager

Salamander DC • Washington, DC

56d

About The Position

The Senior Food & Beverage Manager is responsible for overseeing food and beverage dining outlets within the hotel. This role ensures the highest level of guest satisfaction and luxury service standards.

Requirements

• Strong knowledge of fine dining, wine & spirits and hotel operations
• Must be 18 years of age or older.
• High school diploma or general education degree (GED) required.
• Previous restaurant management or supervisory experience
• Must be available to work weekends and holidays
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear.
• The employee must be able to lift and move up to 25 pounds.
• The employee must be able to see differences in widths and length of lines such as those on graphs.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Ability to work both indoors and outdoors based on business demands
• Works on special projects and contributes ideas to the growth of the department.
• Walking and standing are required for most of the workday and possibly for 8 hours or more. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Must be able to read, write and converse in English
• Must be able to lead groups of people in variety of activities
• Must be able to work alone with no supervision

Nice To Haves

• Luxury hospitality experience preferred.
• Union experience preferred.

Responsibilities

• Supervise and manage F&B outlets and operations ensuring quality, service and luxury standards.
• Monitor and ensure availability of staffing levels, supplies, and equipment are up to standard for both guest and service professional's safety.
• Support and lead additional F&B Managers and F&B service teams in delivering exceptional guest service.
• Ensures a "positive atmosphere" in all outlets including making contact with guests and Service Professionals throughout each shift
• Ensure coverage and monitor scheduling and making necessary adjustments in the best interest of the company or under the leadership of the Director of F&B.
• Attend and lead all pre-shift lineups and conduct ongoing training to ensure that service professionals continue to improve their performance, knowledge of product offerings throughout the hotel and other departments
• Must be familiar with demonstrate knowledge of all products and menu items
• Meets and greets guests in the outlets and to oversee the open table guest profile system
• Maintains clean and organized storage areas, service stations, and dining room
• Handle guest feedback by offering alternatives and solutions to ensure guest satisfaction as the ultimate priority in a timely manner
• Ensures that the outlet maintains the integrity of a responsible vendor of alcohol
• Constantly monitor inventory items to ensure proper tracking and accountability for those items. Oversee the month end inventory as it relates to the outlet
• Ability to multitask and handle high demands of stress and workloads at any given time
• Recommend and oversee the roll out of any new standards set by the hotel or Director of Food and Beverage
• Foster a healthy and working relationship with the back of house while maintaining a high standard for quality of food and presentation

Benefits

• We are committed to providing competitive wages and benefits, the best training, and a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career.
• employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED