Senior External Communications Manager

C.H. Robinson•Eden Prairie, MN

About The Position

C.H. Robinson is seeking a Senior External Communications Manager to execute innovative and effective integrated communications efforts. This role requires experience in product marketing, technology marketing, or technology public relations, with a proven ability to translate complex technical products into clear, compelling narratives. The manager will advise leaders, connect employees to the company strategy and vision, drive brand awareness, strengthen corporate reputation, manage media relations, and generate leads. Key skills include excellent written and verbal communication, experience partnering with senior leaders, and cross-functional collaboration. Responsibilities include developing external communications, PR, and media relations plans, producing content, building audiences, managing social media, and ensuring collaboration. The role also involves managing crisis communications and developing customer-centric narratives.

Requirements

High school diploma or GED
Minimum 4 years of communications experience and proven track record of successfully communicating to large audiences to inspire change and enhance engagement
Strong copywriting and sharp, error-free editing skills

Nice To Haves

Experience in technology or product marketing and/or public relations
Bachelor’s degree from an accredited college or university
Thrives in a fast-paced, high-volume, results-driven environment
Highly organized and detail-oriented, with strong prioritization and time management skills
Effective collaborator across functions, levels, and teams
Trusted strategic advisor and influencer who builds strong, cross-functional relationships
Promotes teamwork and contributes to a positive, collaborative culture
Stays current on industry trends and proactively drives innovation and continuous improvement
Leads and influences change effectively across a large, matrixed organization
Values a diverse and inclusive work environment

Responsibilities

Partner with senior leaders and cross-functional teams to develop and execute integrated communications strategies aligned to business objectives
Create clear, compelling messaging and high-impact, cross-channel content that drives awareness, engagement, and action across internal and external audiences
Serve as a trusted advisor, providing a strategic communications lens to initiatives and influencing stakeholders at all levels
Lead complex communications initiatives and manage multiple projects simultaneously, ensuring effective and timely execution
Leverage data and insights to inform strategy, optimize content, and improve audience engagement
Enhance and evolve communication channels, processes, and storytelling approaches to elevate overall effectiveness
Manage crisis and sensitive communications, ensuring thoughtful, timely responses that protect company reputation
Develop customer-centric narratives that highlight impact and strengthen connection to C.H. Robinson’s value
Drive external communications efforts, including media relations, thought leadership, and content across PR, social, digital, and event channels
Build and maintain strong relationships with media and influencers, proactively identifying opportunities to increase visibility and coverage

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team-building opportunities