Senior Experience Lead

State Farm•Dunwoody, GA

8d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Requirements

Bachelor's degree in User Design, Human-Computer Interaction, Human Factors, Psychology, or a related discipline, or equivalent professional experience.
3 to 5 years of experience serving as an Experience Lead or in a comparable UX leadership role.
Demonstrated success leading complex experience initiatives across multiple teams, products, or customer journeys.
Strong communication, storytelling, facilitation, coaching, and influencing skills with the ability to build alignment across diverse stakeholders and leadership.
Proven ability to strengthen design capability by developing practitioners and elevating design quality across teams.
Strong portfolio demonstrating strategic thinking, design leadership, and measurable customer and business impact.
Commitment to continuous learning and the responsible adoption of emerging technologies, including AI.

Responsibilities

Shape and advance experience strategy across multiple products, teams, or customer journeys, delivering connected customer experiences that align customer needs with business priorities.
Serve as the senior experience leader for assigned initiatives, driving design quality and providing strategic guidance on complex experience decisions.
Partner with Product, Engineering, Research, Business, and Experience Leadership to build alignment, influence decisions, and deliver meaningful customer and business outcomes.
Strengthen the Experience Design practice by developing practitioners, championing accessibility, and advancing the consistent application of the State Farm Design System and brand standards.
Evaluate and responsibly apply AI and emerging technologies to enhance design practices, practitioner effectiveness, and customer experiences.
Operate with a high degree of autonomy, influencing strategic outcomes across organizational boundaries while balancing customer, business, and technical priorities.

Benefits

Compensation is based on a standard 38:45-hour work week.
Potential starting salary range: $137,000 - $179,000
Starting salary will be based on skills, background, and experience
High end of the range limited to applicants with significant relevant experience
Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
Robust health and wellbeing programs
State Farm pays most of your healthcare premium
Multiple healthcare plan options, including a high deductible plan
All medical plans provide 100% coverage for in-network preventative care
Access to vision, dental, telemedicine, 24/7 mental health professionals
Educational benefits like industry leading training programs
Top-notch tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union
Generous time off policies
Opportunity to initially earn up to 20 days annually
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of your salary