Senior Experience Designer

PwC•Chicago, IL

2d•$77,000 - $202,000

About The Position

As a Senior Experience Designer, you will specialize in crafting exceptional customer and employee experiences by utilizing human-centered design principles. Your role will involve analyzing client needs, designing and implementing strategies, and collaborating with clients to create intuitive and engaging experiences that drive customer loyalty and employee engagement. Within our Commercial & Service Excellence practice, you will focus on enhancing user interactions across various touchpoints, developing user journeys, wireframes, prototypes, and visual designs. As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions. Embracing increased ambiguity, you will be comfortable when the path forward isn’t clear, using these moments as opportunities to grow. In this role, you will be at the forefront of experience design, working closely with clients to optimize interactions and deliver seamless experiences. Your work will be instrumental in shaping the future of customer and employee engagement, making a significant impact within the PwC framework.

Requirements

At least a Bachelor's degree
At least 3 years of experience

Nice To Haves

Preference for at least one of the following fields of study: Business Administration/Management, Communications/Media, Computer Science/Information Systems, Design/Multimedia, Engineering
Demonstrating proficiency in Experience Design and Human-Centered Design
Utilizing Analytical Thinking and Data Analysis for strategic insights
Excelling in Interactive Design and Prototyping for client solutions
Applying Design Thinking to enhance Customer Experience (CX) Strategy
Leveraging Mobile User Experience (UX) Design for innovative projects
Conducting Usability Testing and User Research Design effectively

Responsibilities

Designing and implementing user-centered experience strategies to enhance customer and employee interactions
Collaborating with clients to develop user journeys, wireframes, and prototypes that optimize touchpoints
Utilizing design thinking and human-centered design principles to create intuitive and engaging experiences
Conducting user research and usability testing to inform design decisions and improve user satisfaction
Analyzing data to generate insights and recommendations for experience improvements
Developing visual designs and interactive elements that align with brand recognition and customer experience strategies
Leading the creation of digital customer experiences across various platforms, including mobile and web
Applying industry trend analysis to stay current with emerging design practices and technologies
Facilitating workshops and discussions to gather client requirements and feedback
Mentoring junior team members in design methodologies and project execution