Senior Experience Designer

CVS Health•Work At Home-Massachusetts, MA

2d•$101,970 - $203,940•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Senior Experience Designer leads the creation of simple, connected digital experiences across a modern healthcare platform. This role designs end-to-end journeys that help people get the care, information, and support they need—when they need it. You’ll work closely with product and engineering partners to shape what we build and how it works. You’ll bring together user needs, business goals, and emerging technology to deliver clear, human-centered experiences that improve health outcomes and make complex systems feel easy.

Requirements

5+ years in UX/product design with some experience leading or mentoring others
Expertise in designing end-to-end digital products
High proficiency with design tools and systems (e.g., Figma)
Solid understanding of accessibility and inclusive design
Experience using research to inform design decisions
Clear communication and presentation skills
Ability to lead through ambiguity and bring clarity to complex challenges

Nice To Haves

Experience in healthcare or similarly complex, regulated industries
Experience working in Agile teams
Experience designing connected, cross-product journeys or intelligent, adaptive experiences

Responsibilities

Own design and delivery of core experiences.
Clearly communicate experience intent and guide conversation and decisions across product, design, and engineering partners
Set clear direction and maintaining a high bar for quality.
Champion user needs while balancing business goals and technical constraints.
Simplify complex problems and guide teams toward clear, actionable solutions.
Partner with product and engineering to define requirements and align on priorities.
Oversee the creation of key design artifacts (development-ready design, journey maps, service flows) to shape product direction.
Ensure delivery of intuitive end-to-end experiences across web and mobile platforms
Guide the development of prototypes that reflect both user experience and underlying logic.
Promote accessible and inclusive design practices across all work.
Drive consistency by contributing to and evolving design system standards.
Encourage reuse of patterns to create a more unified experience across products.
Support and review research efforts, ensuring insights lead to clear design improvements.
Foster strong collaboration and healthy working relationships across teams.