Senior Experience Design Lead

HP•Vancouver, WA

23h•$130,700 - $205,200

About The Position

We are looking for a Senior Experience Design Lead to shape complex business software experiences for small and medium business (SMB) customers, enterprise customers, office users, and IT administrators across HP's digital ecosystem. This role focuses on user experience and interaction design across web applications, app experiences, setup and onboarding flows, admin and management tools, workflow and productivity experiences, and software-related touchpoints. The candidate should bring enough visual design judgment to ensure work is cohesive, polished, and high quality. The right candidate can take ambiguous, evolving product and business requirements and turn them into clear experience frameworks, scalable interaction models, user flows, and detailed design deliverables. They should be comfortable leading across experience strategy, information architecture, interaction patterns, and execution readiness while collaborating closely with product managers, engineers, researchers, content partners, and business stakeholders. As AI reshapes how products are designed and how users interact with software, this role also requires someone who can think critically about where AI belongs in the user experience, and who can use AI tools to improve how design work gets done. Portfolio required.

Requirements

8 or more years of experience in UX, product design, interaction design, or a related digital product design role.
Strong interaction design depth, including user flows, information architecture, behavior definition, edge cases, and error handling.
Proven ability to lead complex experience work across ambiguous, evolving, and cross-functional product spaces.
Experience designing for both desktop/web and app-based experiences.
Strong systems thinking and the ability to design scalable solutions across multiple products, platforms, and touchpoints.
Expert-level proficiency in Figma for flows, wireframes, prototyping, and high-fidelity design documentation.
Experience partnering with product management, engineering, research, content, and business stakeholders.
Strong communication skills and the ability to explain design rationale, align stakeholders, and represent design direction clearly.
Ability to work independently, prioritize effectively, and manage multiple initiatives in a fast-paced environment.
Bachelor's degree in Design, Human-Computer Interaction, Information Systems, Computer Science, or a related field, or equivalent practical experience.

Nice To Haves

Experience designing complex web applications, portals, admin tools, workflow tools, or productivity experiences.
Experience creating scalable interaction frameworks or reusable design patterns across multiple products.
Experience with design systems and the ability to apply them effectively in product work.
Working knowledge of visual design principles: hierarchy, typography, layout, spacing, and responsive behavior.
Experience driving design handoff and working closely with engineering through implementation.
Familiarity with localization, accessibility, inclusive design, and global product considerations.
Experience designing for setup, onboarding, device management, IT admin workflows, or service-based experiences.
Experience designing AI-enabled workflows, intelligent assistance, conversational experiences, or adaptive interfaces.
Experience using AI-powered design, prototyping, writing, or research tools as part of the design process.
Comfort working in environments where AI capabilities and design best practices are evolving quickly.

Responsibilities

Lead end-to-end UX and interaction design for complex business software experiences across web, app, setup, onboarding, admin, management, workflow, and productivity touchpoints.
Define experience frameworks, task flows, information architecture, and interaction models.
Define behaviors, states, edge cases, and reusable interaction patterns that scale across products and platforms.
Translate complex product requirements, technical constraints, and stakeholder input into clear, actionable design solutions.
Help define how AI can assist, guide, automate, or simplify user tasks within the product experience.
Design human-AI interaction flows that are clear, transparent, and aligned with user intent.
Explore patterns such as adaptive interfaces, guided workflows, conversational support, and intelligent task assistance.
Identify where AI improves the experience and where users need direct control, confirmation, or explanation.
Partner with product and engineering to define practical, responsible, and buildable AI-assisted experiences.
Bring structure to ambiguous and evolving problem spaces.
Identify user needs, business goals, technical constraints, dependencies, usability risks, and design trade-offs.
Create clear design artifacts that help teams align, make decisions, and move forward.
Use research insights, product context, and design rationale to advocate for better experiences.
Lead design work from early concept through detailed design, handoff, and implementation follow-through.
Create flows, wireframes, prototypes, interaction specifications, and high-fidelity design documentation in Figma.
Ensure design intent is technically feasible, well documented, and ready for engineering.
Resolve design questions during implementation and protect experience quality through delivery.
Partner closely with product managers, engineers, researchers, content designers, and business stakeholders.
Facilitate design reviews, critiques, handoff discussions, and alignment sessions.
Help teams clarify trade-offs, resolve ambiguity early, and align around customer and business outcomes.
Influence decisions through clear communication and strong design reasoning.
Establish strong design rigor around documentation, decision-making, and source-of-truth deliverables.
Define reusable interaction patterns that support consistency across workstreams and platforms.
Apply design system guidance effectively and identify when new patterns are needed.
Guide other designers through critique, collaboration, and pattern-level thinking.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave