Senior Executive Team Leader ( Sr.Assistant Manager)- Inland Empire
About The Position
The Senior Executive Team Leader (Sr. ETL) works side by side with the Store Director to run a profitable growth business with the purpose of helping all families discover the joy of everyday life. This role leads a sales force of experts who are passionate about ensuring guests receive what they came for, plus more, every time they shop at the store. The Sr. ETL develops leaders who care about their team members, and team members who care about their guests and each other. This role provides meaningful experiences that help build and develop skills for a career, offering experience in guest service fundamentals, retail business fundamentals, setting and planning department workload, leveraging competitor insights, and managing a team of multi-level leaders.
Requirements
- Experience building and managing a guest-first culture on your team.
- Understanding of department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies.
- Ability to set and plan department(s) monthly/quarterly workload to support business priorities and manage a team to meet sales goals.
- Ability to leverage competitor insights to drive business objectives.
- Experience managing a team of multi-level leaders and creating business-specific strategies and goals.
- Experience in recruiting, selecting and talent management of hourly and exempt team members and leaders.
Responsibilities
- Consistently delivers guest experience commitments.
- Holds TLs accountable to deliver exceptional guest experiences through consistent operations, accountability, team development, training and recognition.
- Celebrates outstanding guest experiences across teams and ensures recognition is consistent and meaningful.
- Reviews area guest, financial, and team metrics to identify gaps and understand team behaviors and takes action to improve.
- Celebrates wins, sets clear priorities, and leads actions that drive results and enhance the guest experience.
- Partners across teams to create an easy, inspiring and friendly guest experience.
- Assist the Store Director in planning, strategizing and building the business.
- Drive total omnichannel store sales, demonstrate how you, your team and your departments contribute to and impact total store profitability.
- Anticipate and identify changes in store-specific trends and drive sales growth in your departments by leaning into key seasons, events and weekends.
- Leverage your reports (financial, operational, team and guest) to understand the business; Share key insights and themes with the Store Director in support of total store strategy and growth.
- Lead and create a culture of executing all best practices by understanding where operational shortage can occur throughout the building, build routines and action plans to resolve opportunities, and establish clear goals and expectations to hold team accountable.
- Know and assess the competition and leverage guest insights and feedback to drive the business and be the destination of choice for our guests.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k)
- Employee discount
- Short term disability
- Long term disability
- Paid sick leave
- Paid national holidays
- Paid vacation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
