Senior Executive Casino Host (Caesars New Orleans)

Caesars Entertainment Corporation•New Orleans, LA

54d•Onsite

About The Position

The Senior Executive Casino Host foremost role is to own all aspects of strategic relationships with a specific group of 900-1200 VIP players for whom they direct account development, relationship building and service while on property. Your overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. To accomplish this goal you will have a variety of technical tools and property partners as your support. They will enhance the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests. Responsible for booking all guest trip accommodations. Handles and resolves player problems or service issues that may arise. Ensures guests are aware of all property special events and promotions, and supports execution of special events and promotions through attendance. Ensure that all customer feedback is properly recorded and forwarded to the appropriate manager to ensure that all service and marketing programs are functioning as designed. Actively seeks out target players while customer is on property and takes appropriate steps to ensure that new or infrequent guests are properly introduced to our product, Total Rewards program and/or direct mail programs. Sells and promotes to guests all pertinent offers, property amenities, special events and promotions that may result in a visit to the property. Drives revenue and profits from target guests to achieve stated goals. Provides complimentary services to target guests in accordance with established and approved guidelines. Complies with all state and local regulatory requirements. Flawlessly plans, schedules and makes arrangements for targeted guests on cross-brand or cross-property trips. Leverages property amenities/marketing programs to targeted players to drive loyalty and annual revenue. Uses all necessary systems for the purpose of tracking complimentary items, guest contacts and event reservations. Maintains security and confidentiality of files records and lists, and adheres to all gaming board regulations and all property internal controls.

Requirements

Must be at least 21 years old or older
Three to five years of experience Casino Marketing/Hosts, Sales or Account Management required (Marketing, Luxury Hotel Services, or other Sales experience is a plus)
Ability to think independently in making decisions to maximize customer service experience and program profitability
Ability to effectively manage time and perform multiple tasks simultaneously
Must be proficient with customer Point-of-Service systems
Excellent interpersonal, communication, problem solving and analytical skills required
Must have excellent customer service skills
Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences
Excellent networking abilities
Avid member of the local community, including commercial and industry awareness
Must present a well-groomed professional appearance
Must be able to listen and respond to visual and aural cues
Must have excellent oral and written communication skills

Nice To Haves

College degree or equivalent experience preferred but not required

Responsibilities

Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs
Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.
Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.
Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players.
Significant amount of time customer facing; participating in special events and social functions.
Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.
Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.
Establishes, coordinates, and leads both on and off-property VIP events.
Handles difficult guests and situations in a calm, professional and prudent manner.
Fully empowered with comping authority.
Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
Responds to and consistently meets the needs of internal clients.
Supports and cultivates new ideas and methods to deliver business solutions.
Identifies ways to increase efficiencies or improve product or service.
Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
Keeps track of existing products/services and/or progress on new initiatives.
Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
Develops skills to handle increasingly complex matters.
Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
Politely gives consistent, timely and accurate information and finds answer when unsure.