Executive Casino Host

Casino and•Baton Rouge, LA

5d•$43,888 - $45,204

About The Position

The Executive Casino Host directly represents the casino on the floor with players. The Executive Casino Host is responsible for establishing and maintaining relationships with patrons and promoting the gaming experience at the property. This position mentors and guides the Casino Host in the development of player relationships and retention. The Executive Casino Host is to be responsive to the needs of the patrons in a timely, friendly and efficient manner.

Requirements

High School Diploma/GED
Must be at least 21 years of age
1-3 years of Casino Customer service experience, required
1 year of direct Casino Host experience, required
Ability to work fast and meet deadlines
Computer skills in Word and Excel
Able to effectively communicate verbally and written in English
Must be able to obtain and maintain an Louisiana Gaming License

Responsibilities

Develop and nurture working relationships with players to provide a high level of customer service using a variety of methods
Build and maintain player loyalty through frequent communication and handling player requests as appropriate
Ensure player satisfaction by collaborating with Casino departments to meet player needs
Full empowerment of comp Authority
Must make sound judgment and daily decisions regarding players accommodations, amenities, and service requests
Collaborate and coordinate with other team members on methods of promoting the gaming experience to target players
Ensure the confidentiality and security of player information, player accounts, and Company proprietary information.
Coordinate and represent the Company at external functions and special events as directed
Act as guest service liaison, handle guest opportunities, and resolve situations as necessary
Strive to exceed guest expectations by delivering outstanding customer service
Accept Credit Applications from patrons to be processed in the Cage & Credit Department
Must be able to perform mathematical calculations and apply to practical situations
Ensure all departmental documents are accurate, legible and complete
Manage guest database and build reports as needed
Works closely with Casino Hosts in the development of player relationships and retention
Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development department
Learn and implement all rules, laws, regulations, and Internal Controls for the company
Must be able to apply knowledge gained from training, education and work experience
Must be friendly and courteous at all times
Must be able to apply customer service standards as directed
Able to satisfactorily complete assignable work requested by the Shift Manager
Other duties as assigned