EXECUTIVE CASINO HOST

MOUNT AIRY CASINO RESORT•Mount Pocono, PA

6d•Onsite

About The Position

The Player Development Executive/Host executes the table games player marketing strategy to increase premium players, their visits and their loyalty. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

Requirements

Must be a minimum 18 years of age or older upon employment.
High School Diploma or equivalent required.
Minimum six (6) years experience in player development.
Must have PC proficiency with player rating and tracking system with ACSC preferred
Proficient computer/PC skills, including Microsoft Office.
Strong knowledge of property management, reservations and player tracking systems.
Understand complimentary policies and procedures.
Must be knowledgeable and proficient with Players Club programs and enrollment, complimentary criteria, system/PC software use, policies and procedures and service standards.
Ability to travel on a limited basis
Must present excellent professional appearance and demeanor.
Excellent guest service, communication and personal interaction skills.
Must read, write, speak and understand English with multi-linguist capability preferred.
Must be able to perform each of the essential functions and responsibilities satisfactorily.
Possesses excellent customer service, organizational, communication and multi-tasking skills.
Strong interpersonal, motivational and leadership qualities.
Flexible to work any scheduled shifts and/or days, including weekends and holidays.
Ability to perform complex calculations and understand, analyze, interpret and communicate guest or operational data and information to achieve objectives.
Must be able to be approved for and maintain a valid Pennsylvania Gaming Control Board License.

Responsibilities

Tracks, analyzes and manages win and losses to determine “comp-worth.”
Ability to issue complimentaries in accordance with the approved comp matrix
Develops table games player relationships to mold gaming loyalty and retention to minimize player defection.
Uses player tracking system to analyze player profitability.
Generates and analyzes player evaluation reports and maintains player profiles to make cost effective complimentary and amenities decisions.
Demonstrates strong understanding of Table games operations.
Meets the demands of a fast-paced environment by using good judgment and the ability to multi-task
Provides consistent, prompt and courteous guest service at all times.
Creates a friendly, comfortable and exciting atmosphere for all our guests.
Proactively greets, interacts, and assists resort staff in a professional manner to foster and promotes a cooperative and harmonious work environment.
Promotes positive guest, employee and public relations at all times.
Identifies and cultivates new table games players by utilizing the marketing tools provided by the company.
Demonstrates awareness and knowledge of all player promotions and give-aways.
Develops a strong repeat guest base through personal contacts and relationship marketing techniques, such as communicating property events and amenities to guests via email, phone, and/or mail
Manages all other duties as assigned by the Director of Player Development - Table Games.
Interacts with Casino Marketing Representatives to issue complimentary items based upon specific casino guidelines for levels of play and finalize itineraries
Processes reservations requested by casino guests, including tournament and special events reservations
Research and evaluate table games player accounts using Players Club and/or other software program(s)
Protects the confidentiality of company documents and files under their immediate control
Maintains organization and inventory of supplies for Player Development and Host areas
Ensures routine adherence to service standards, job standards and standard operating procedures.
Monitors all systems and applications for appropriateness and accuracy.
Fosters good working relationships, coordinates efforts and communicates information with all related departments to ensure effective guest service and internal service.
Responds to player concerns and complaints and implements service recovery actions.
Maintains general property knowledge
Other related duties as necessary and/or assigned.