Senior Events Manager
About The Position
This position prepares all event documentation and coordinates with Sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events. This role primarily handles complex events, ensuring a seamless turnover from sales to service and back to sales. The Senior Events Manager recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. This role also supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in their absence, serving as the event planner’s primary contact on property and being responsible for their experience.
Requirements
- High school diploma or GED; 2 years experience in the event management or related professional area.
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Responsibilities
- Solve problems and/or suggest alternatives to previous arrangements if necessary.
- Lead pre-event and post-event meetings for assigned groups.
- Identify operational challenges associated with assigned groups and work with property staff and customers to solve these challenges and/or develop alternative solutions.
- Manage customer budgets to maximize revenue and meet customer needs.
- Oversee customer experiences from file turnover through the post-event phase until turnover back to sales.
- Conduct pre- and post-event meetings as required to review/communicate group needs and feedback.
- Manage group room blocks and meeting space for assigned groups.
- Adhere to all standards, policies, and procedures.
- Celebrate successes and publicly recognize the contributions of team members.
- Up-sell products and services throughout the event process.
- Participate in customer site inspections and assist with the sales process when necessary.
- Act as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
- Manage revenue and profitability associated with events.
- Forecast group sleeping rooms and event revenue (catering and audio-visual) for assigned groups.
- Review billing and payments with clients.
- Interact with guests to obtain feedback on product quality and service levels.
- Handle guest problems and complaints.
- Make presence known to customer at all times during entire event process.
- Follow up with customer post-event.
- Greet customer during the event phase and hand-off to the Event Operations team for the execution of details.
- Strive to improve service performance.
- Set a positive example for guest relations.
- Review comment cards and guest satisfaction results with associates.
- Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
