Senior Events Manager

Concord Hospitality Enterprises•Calgary, AB

15h•Onsite

About The Position

We are in search of a professional, detail-oriented, service-focused Senior Events Manager, responsible for managing, coordinating, and executing all details and aspects of the events and groups turned over by the Sales Department. The Senior Events Manager will be required to effectively and efficiently convey all necessary information for each group and event to ensure the utmost in customer satisfaction.

Requirements

A seasoned professional with a minimum of three years of experience in an events manager role, preferably in a hospitality, tourism or hotel environment.
A Hospitality, Tourism or Events program graduate or degree holder.
Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to safety.
Proven track record of achieving sales targets and successfully managing corporate, social, wedding, and group catering events.
Strong knowledge of luxury hospitality standards, banquet operations, catering services, and event execution.
Exceptional sales, negotiation, and relationship-building skills with a strong focus on client satisfaction and revenue generation.
Excellent communication and presentation skills with the ability to confidently conduct client meetings, site tours, and event presentations.
Highly organized with the ability to manage multiple accounts, proposals, contracts, and event timelines simultaneously.
Experience preparing catering contracts, banquet event orders (BEOs), event resumes, and revenue forecasts.
The flexibility to work varying schedules as required by the needs of the business and timing of events, which could include evenings, weekends, and holidays.
Physically able to sit, stand and walk for extended periods of time and lift up to 25 lbs.

Responsibilities

Provide the highest levels of customer service to internal partners and external clients at all times.
Deliver successful experiences for event planners and attendees with the goal of garnering both repeat and referral business.
Respond in a quick, timely, and professional manner to all internal partners and external customers, deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation, and organizational savvy with a keen focus on details.
Prepare for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position.
Prepare for and participate in client site visits, tasting panels, pre- and post-event planning meetings, networking, and other customer-centric meetings.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
Effectively upsell food & beverage to drive profitability and revenues for the hotel.
Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
Learn and use digital sales systems (i.e. CI/TY, Lightspeed, MARSHA, etc.) and understand the hotel’s revenue strategies (i.e. product pricing, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
Champion and drive Event Satisfaction, ensure we are exceeding on our service deliverables, driving loyalty to the hotel and the brand.
Due to the nature of groups and events, be willing and able to attend customer functions as needed.
Endeavor to work in a unified and collaborative way -- one that fosters teamwork and adopts an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Work to consistently meet the goals and performance metrics required for this position, as outlined by hotel brand, Concord, your Regional VPS, and your supervisor.