Senior Event Production Manager

Convene • New York, NY

2h • $85,000 - $90,000

About The Position

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.
Convene is seeking an experienced and dynamic Senior Event Production Manager to join the event production team at our 360 Madison location. The Senior Event Production Manager will report to the General Manager.
The Senior Event Production Manager will produce large events, as well as support the other Event Production Managers in the organization providing guidance, support, and coaching to achieve exceptional results. The Senior Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, and control room teams to ensure a seamless meeting event experience from start to finish.

Responsibilities

• Provide consultative and strategic guidance to clients, ensuring their event objectives are met through tailored solutions and expert recommendations.
• Serve as the primary point of contact for the client leading up to the day-of event.
• Provide creative event design expertise, collaborating with clients to develop innovative concepts that align with their vision while optimizing venue capabilities and resources.
• Create, implement, maintain, and enforce property specific policies & standard operating procedures.
• Manage vendor relationships and logistics ensuring client expectations are met.
• Cultivate relationships with strategic partners in the Sales, AV, Operations, Culinary, Marketing, and Finance departments.
• Effectively communicate both verbally and written, with all levels of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
• Develop event timelines and communicate any and all pre-production deadlines.
• Schedule and host kick-off calls with clients.
• Prepare and distribute all room diagrams.
• Work closely with internal culinary and service team to finalize menus and timing.
• Work closely with internal AV team to plan the client’s run of show and vision for events as needed.
• Manage event data within the CRM system, ensuring it serves as the source of truth for program details, financials, and client communications.
• Responsible for the creation of PEO’s (Program Execution Orders), program diagrams, and invoices.
• Conduct weekly event meetings and regular PEO meetings.
• Conduct pre-event and post-event debriefs for our internal stakeholders.
• Follow up with the client with any post-event deliverables.
• Provide status updates to internal and external stakeholders on pre-production. milestones to ensure successful delivery on the day of the event.
• Ensure accurate billing and transparent cost communication, managing add-on charges and providing clients with clear financial breakdowns throughout the event planning process.

Benefits

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees