Senior Event Manager

ASM Global•Denver, CO

10d•$83,000 - $87,000

About The Position

The Senior Event Manager(s) is responsible for planning, organizing, and managing assigned events at the Colorado Convention Center (CCC), ensuring seamless coordination with CCC Operations Departments. This role involves understanding client requirements and expectations, communicating event specifications to internal teams, overseeing event execution, and coordinating all relevant subcontractors. The Senior Event Manager(s) also plays a key role in developing new policies, refining existing procedures, and supporting the Assistant Director of Event Management (ADEM) in the training and mentorship of junior staff. Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

To be successful in this role, candidates must be able to perform effectively in high-stress environments, manage multiple tasks simultaneously, demonstrate exceptional attention to detail, maintain a strong customer service focus, possess an outgoing and engaging personality, and work nights, weekends, and holidays while fulfilling all essential job responsibilities.
BA in Business Management, Communications, or Hospitality Management preferred, with at least five (5) years of experience in event planning or a related field.
Certified Meeting Planner (CMP) designation or commitment to achieve certification within the first year of hire.
Firm expectation to work nights, weekends, and holidays required.
Confidence to independently support ADEM and DOS with minimal supervision required.
Demonstrated ability to deliver exceptional customer service required.
Naturally personable with an engaging and energetic personality required.
Ability to successfully manage a diversified portfolio of events required.
Excellent communication (verbal and written) and inter-personal skills among all levels of staff and clientele required.
Aptitude for resourcefulness required.
Ability to speak, understand and read English required.
Ability to operate a two-way handheld radio required.
Work effectively with diverse groups of people among all levels within an organization required.
Work effectively as part of a team and independently with limited supervision required.
Assists in enforcing facility’s exclusive services required.
Perform leadership role and job tasks effectively despite sudden deadlines and changing priorities required.
Work effectively with complex flows of information required.
Detail-oriented required.
Excellent problem solving and organizational skills required.
Provide customer service in a professional and considerate manner required.
Excellent record of dependability and reliability required.
Professional presentation, appearance, and work standards required.
Basic computer skills including Microsoft Word, Excel, and Outlook required.

Responsibilities

Manage high-profile events, including community galas, special or governmental events, conventions, and other events as assigned.
Assist the Director of Sales and Services (DOSS) and/or ADEM with special projects, written reports, and industry research as assigned.
Attend local industry committee meetings as needed, in the absence of the ADEM.
Conduct weekly Events Meeting in the absence of the ADEM.
Assign new events to Event Managers, in the absence of the ADEM.
Resolve event concerns on behalf of Event Management and Operations, in the absence of the ADEM.
Contribute to the development of a comprehensive training program upon joining the department.
Lead Event Managers in the absence of the ADEM.
Mentor and support Event Managers by providing guidance, sharing industry insights, and offering practical strategies to improve performance.
Act as the key liaison between the client, event organization, and the Services and Operations departments to ensure seamless coordination.
Serve as the lead Event Manager for clients, managing unanticipated changes, special requests, and exceptional circumstances throughout event execution.
Determine event criteria in collaboration with the client and prepare a comprehensive event function schedule with individualized instructions for all Operations departments and CCC’s exclusive food and beverage contractor.
Coordinate operational logistics including equipment distribution and inventory management, room setup specifications, and special staffing requirements.
Plan and coordinate, in accordance with CCC rules and regulations, the physical arrangements and operational requirements of subcontractors, including general contractors/decorators, audio/visual and production vendors, and food and beverage services.
Inspect leased event spaces during move-in, event operation, and move-out to ensure enforcement of Fire Safety regulations.
Lead tours for clients, illustrating how CCC spaces can be tailored to meet diverse event requirements.
Maintain a consistent approach aimed at delivering outstanding customer service.
Communicate in a professional and collaborative manner with CCC staff, clients, and subcontractors to support seamless event operations.
Working irregular hours, including evenings, holidays, and weekends, as required to ensure proper supervision of assigned events and activities at the CCC.
Available 24 hours as follows: One day prior to an event’s first contracted move-in day Duration of the event One day after an event’s last contracted move-out day
Other duties as assigned.

Benefits

$500 Signing Bonus at 30 days of services and an additional $500 bonus upon successful completion of 90 days of service!
Generous Paid Time Off and Holiday Pay
Health, dental, vision insurance, eligible upon hire
401(k) investment plan, with an employer match of up to 3%
Healthcare reimbursement and flexible spending plans
Employer-paid and supplemental life insurance
Short- and long-term disability insurance available
RTD Eco Pass: As a Full-time employee the Colorado Convention Center currently offers an RTD Eco Pass.
Tuition reimbursement program
Employee assistance program