Senior Equipment Technician

Pro Coffee Gear • Austin, TX

11d

About The Position

Pro Coffee Gear is a fast-growing ecommerce and wholesale distributor of commercial and home espresso equipment, serving cafés, roasters, restaurants, and serious home baristas. The Senior Equipment Technician joins the technical team to maintain and elevate equipment quality standards. The role involves hands-on diagnostics, repair, and refurbishment of coffee equipment, leadership of complex technical workstreams, mentoring teammates, and developing processes and standards. It is suited to an experienced technician who enjoys solving complex problems, values quality workmanship, and is interested in specialty coffee.

Requirements

• At least 4 years of hands-on experience in equipment repair, maintenance, or a related technical field such as appliances, industrial equipment, HVAC, or automotive.
• Strong mechanical and electrical troubleshooting capabilities.
• Ability to read and interpret technical diagrams, schematics, and service manuals.
• Proven ability to manage multiple projects and work independently.
• High attention to detail and commitment to quality workmanship.
• Strong communication skills, including the ability to explain technical concepts clearly.
• Ability to lift and move equipment weighing 50+ lbs.
• Interest in coffee equipment or willingness to develop expertise in the field.

Responsibilities

• Diagnose, repair, and refurbish espresso machines, grinders, brewers, and related equipment.
• Troubleshoot mechanical, electrical, and hydraulic issues across multiple brands and systems.
• Test and validate equipment performance against quality standards before shipment.
• Lead repair and refurbishment projects from initial assessment through completion.
• Work independently on complex issues while maintaining accuracy and efficiency.
• Support pre-sales and post-sales technical needs when required.
• Develop and document repair procedures, workflows, and best practices.
• Establish and maintain quality control standards for equipment servicing.
• Conduct root cause analysis of recurring issues and implement long-term solutions.
• Mentor and train technicians and warehouse staff on tools, processes, and technical skills.
• Share knowledge to improve team capability and consistency.
• Partner with operations and sales teams to provide technical expertise and product insights.
• Manage parts inventory, sourcing, and vendor relationships to support repair workflows.
• Contribute to continuous improvement initiatives to increase efficiency and scalability.

Benefits

• Comprehensive training to build expertise in coffee equipment.
• Ongoing professional development and technical learning opportunities.
• Clear path for career growth and leadership within a scaling company.
• Autonomy and ownership in a goal-oriented work environment.
• Exposure to a wide range of advanced and specialized equipment.
• Opportunity to work with an international team passionate about craftsmanship and quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed