Senior Epic Patient Experience Analyst

UnitedHealth Group•Everett, WA

15h•$91,700 - $163,700•Remote

About The Position

Join a high‑performing, mature Epic environment as our Senior Epic Patient Experience Analyst, where you’ll play a key role in advancing AI‑enabled Epic solutions that intelligently support patient access and engagement at scale. As a trusted subject matter expert, you will design, build, and optimize Epic systems by applying data‑driven and AI‑informed approaches to workflow design, decision support, and system optimization. Partnering closely with clinicians, operational leaders, and IT teams, you’ll help modernize how Epic capabilities are delivered—balancing innovation, reliability, and responsible use of AI—while influencing system design, mentoring peers, and driving meaningful transformation across the care continuum. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

Active Epic certification or proficiency in the applicable module, with ability to maintain required proficiencies and certifications: Ambulatory and MyChart Preferred or Ambulatory and Cadence – Prefer all three certifications.
3+ years of experience as an Epic Analyst supporting or implementing Epic clinical and/or revenue cycle applications, including system build, testing, and workflow analysis
1+ years of experience analyzing complex operational requirements and translating them into effective Epic system configuration and solutions
1+ years of experience leading initiatives, managing competing priorities, meeting project timelines, and communicating risks and barriers to stakeholders
Intermediate level of proficiency with Microsoft tools including Teams, Outlook, Word, PowerPoint, and Copilot, with the ability to work remotely with reliable internet, cellular access (2FA), and a private workspace

Nice To Haves

3–5 years of healthcare industry experience
Experience with multiple Epic implementation life cycles
Experience mentoring or training other application analysts
Experience working in large, complex healthcare environments
Familiarity with Lean principles or process improvement methodologies

Responsibilities

Design, develop, and deploy Epic AI‑powered solutions to address complex, patient‑centered challenges with an emphasis on responsible AI use
Leverage enterprise‑approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
Lead the assessment, design, configuration, build, testing, and ongoing maintenance of Epic application systems supporting clinical and/or revenue cycle workflows
Translate business and clinical needs into clear functional requirements and technical solutions
Partner with stakeholders to document current and future‑state workflows and optimize system design and user experience
Execute and support system upgrades, enhancements, and optimization initiatives, adhering to Epic change control and quality standards
Lead or contribute to Epic‑related projects, including timeline management, risk identification, and deployment support
Provide advanced troubleshooting and end‑user support, collaborate with training teams, mentor other analysts, and maintain required Epic certifications
Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows and decision-making