Senior Enterprise Tools & Program Delivery Lead

Dynanet Corporation•Washington, DC

12d•Hybrid

About The Position

The Senior Enterprise Tools & Program Delivery Lead is a hands-on technical delivery professional responsible for administering and improving the enterprise platforms used by "customer" technology teams and program offices. The role leads technical and non-technical initiatives from intake through implementation, adoption, and operational support; translates business needs into practical tool configurations, workflows, dashboards, integrations, and support models; and helps teams use the available tool ecosystem effectively. Working across a multi-platform ecosystem of collaboration, work-management, ticketing, reporting, and development tools, this role combines enterprise application administration, solution assessment, program and project delivery, customer support, training, and cross-team coordination. It is a senior individual-contributor lead role with significant workstream and stakeholder leadership and applies Agile methods where appropriate to support effective delivery and continuous improvement.

Requirements

8+ years of relevant professional experience in enterprise technology, technical program or project delivery, IT management, enterprise applications, systems administration, software delivery, service delivery, or a closely related discipline. A related master's degree may substitute for up to two years of this overall experience requirement.
5+ years leading or coordinating technical and non-technical programs, projects, or major workstreams across multiple stakeholders, including responsibility for scope, schedules, risks, dependencies, decisions, and delivery outcomes.
4+ years supporting, administering, implementing, or improving enterprise tools or business systems. This experience should include advanced Jira and Confluence use plus hands-on configuration or administration experience, or clear evidence of transferable administration capability.
Demonstrated ability to translate business and technical needs into practical solution options, workflows, configurations, integration approaches, implementation plans, and support models.
Experience supporting users, triaging issues, communicating status, creating support or knowledge content, and improving customer and service-delivery processes.
Ability to create dashboards and reports, analyze project or operational data, and present actionable information to technical, business, and executive stakeholders.
Strong facilitation, training, documentation, written and verbal communication, analytical, customer-service, and problem-solving skills.
Working knowledge of Scrum, Kanban, and SAFe concepts and the ability to explain and apply their core principles. Extensive Agile coaching experience is not required.
Possess Strong written and verbal communication skills.
Highly organized with the ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
Excellent judgment and creative problem-solving skills.
Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.
Must be able to obtain and maintain the required Public Trust suitability determination.

Nice To Haves

Experience with several of the following or comparable platforms: Zendesk, Smartsheet, Tableau, Power BI, GitHub, enterprise collaboration tools, ticketing systems, or work-management applications.
Previous software development, scripting, API, SQL, Power Query, Python, JavaScript, data-transformation, systems-integration, or workflow-automation experience.
Experience with enterprise system integrations, migrations, cloud or application deployments, identity management, single sign-on, Okta, Azure, or government cloud environments.
Experience developing training, onboarding, documentation, and change-adoption approaches for technical and non-technical users.
Federal government or federal contracting experience.
Familiarity with federal security, accessibility, acquisition, capital-planning, or IT-governance practices.
PMP, CSM, PSM, SAFe, Kanban, ITIL, change-management, Atlassian administration, or comparable professional certification.
A related master's degree is preferred.

Responsibilities

Configure and administer Jira projects and Confluence spaces, including workflows, fields, screens, permissions, automations, templates, dashboards, and reports; establish repeatable administration standards that support maintainability and consistent use.
Support and improve an enterprise tool ecosystem that includes Zendesk, Smartsheet, Tableau, Power BI, GitHub, and related collaboration, ticketing, reporting, workflow, and development platforms based on program and project needs.
Assess current-state capabilities and business, technical, data, reporting, and support needs; recommend practical solutions through configuration, integration, workflow redesign, process change, platform consolidation, or new capabilities.
Design or coordinate cross-platform integrations using APIs, connectors, automation, data imports and exports, authentication, and single sign-on; document data flows, ownership, and operational support needs.
Set up tool environments for new program offices and project teams, including access, roles, licenses, baseline configurations, operating conventions, and transition to ongoing support.
Lead full lifecycle technical and non-technical projects and workstreams from intake and planning through implementation, transition, and operations and maintenance.
Manage scope, schedules, resources, risks, dependencies, decisions, and deliverables across multiple concurrent initiatives while maintaining clear plans and status information.
Coordinate enterprise deployments, migrations, enhancements, and operational changes across program offices, vendors, administrators, developers, analysts, security teams, and operations personnel.
Ensure projects are effectively planned, coordinated, documented, and delivered; address blockers, escalate issues, and implement practical corrective actions when conditions change.
Facilitate Integrated Product Team (IPT) meetings and working sessions, coordinating dependencies and communication across teams, program offices, vendors, and separate tool environments.
Manage or coordinate enterprise-tool support intake, triage, escalation, root-cause analysis, change coordination, customer communication, and knowledge management.
Onboard new program offices and project teams to enterprise tools, delivery processes, support channels, access models, and governance expectations.
Create training materials, presentations, user guides, standard operating procedures, knowledge articles, and quick-reference content for technical and non-technical audiences.
Conduct workshops, demonstrations, office hours, and role-based training; gather user feedback, identify adoption barriers, and improve tools, processes, and documentation.
Support transition planning, knowledge transfer, and capability building so teams can sustain solutions after implementation.
Develop and maintain operational and executive dashboards, status reports, decision summaries, and cross-program reporting that provide clear, actionable visibility.
Analyze project, service, and platform data to identify trends, risks, delivery constraints, support needs, and opportunities to improve adoption and customer experience.
Establish useful performance indicators appropriate to each project or service, such as schedule health, risks, request volume, response time, backlog health, cycle time, adoption, and customer feedback; interpret measures in context rather than relying on a single metric.
Identify and implement workflow, automation, data-quality, documentation, and service improvements based on analysis, feedback, post-project reviews, and lessons learned.
Serve as a liaison among technical teams, non-technical stakeholders, program offices, executive leadership, vendors, and contractors.
Prepare and present status updates, solution options, recommendations, risks, and decisions in a form appropriate for operational and executive audiences.
Coordinate with governance, security, privacy, accessibility, acquisition, and operations stakeholders to align solutions and delivery practices with applicable requirements.
Apply working familiarity with FISMA, FedRAMP, NIST guidance, Section 508, federal acquisition and procurement, capital planning, and IT governance when relevant to the assignment.
Apply core Scrum, Kanban, SAFe, iterative-delivery, backlog-management, and continuous-improvement concepts when appropriate to the work.
Facilitate planning, reviews, retrospectives, stand-ups, or other delivery sessions as needed, and support project managers, product owners, Scrum Masters, and team leads with practical guidance and cross-team impediment resolution.