Senior Enterprise Technology Administrator, GTM Systems

Crusoe•San Francisco, CA

8d•$150,000 - $175,000

About The Position

Crusoe is looking for a Senior Enterprise Technology Administrator, GTM Systems to join their Enterprise Technology team. This role is responsible for the systems that keep the business running and focuses on the day-to-day administration, configuration, and support of Crusoe’s Salesforce platform and the broader go-to-market technology stack. The primary platform is Salesforce, with additional responsibilities for configuration and integration across Apollo, Common Room, Qualified, Gong, Momentum, and Ironclad. This role involves close partnership with Marketo and Zendesk admins on integration health, and with Security, Governance, IT, and Systems Engineering on new tool onboarding. This is an execution-focused role with a clear growth path, involving Tier 1/2 end-user support, managing the Salesforce Support intake channel and bi-weekly sprint cadence, and taking ownership of Salesforce roadmap planning within the GTM stack. As Crusoe grows, this role offers direct exposure to architecture, a strong path for technical development, and the opportunity to mentor junior administrators.

Requirements

5+ years of hands-on enterprise systems experience, with significant Salesforce administration experience as an admin, implementer, or advanced power user
Experience with several of the following GTM tools, or strong willingness to ramp on them: Marketo, Ironclad, Apollo, Common Room, Qualified, Gong, Momentum, Zendesk, or comparable platforms
Hands-on integration experience: ability to read and debug Workato recipes, trace data flow through GCP/BigQuery, and inspect pipelines in Sigma
SOQL proficiency and comfort tracing record-level data flow across Salesforce, the data warehouse, and downstream consumers
Familiarity with identity, access governance, and compliance tooling (Okta, Lumos, Vanta, or comparable)
Strong stakeholder management across Sales, Customer Success, Marketing, RevOps, Legal, Engineering, and Security; ability to translate technical changes into the language each function cares about
Structured intake mindset: triage requests by effort and urgency, communicate SLAs clearly, and manage expectations when priorities shift mid-sprint

Nice To Haves

Salesforce Certified Administrator; Platform App Builder and additional GTM stack certifications are a plus
Exposure to AI-assisted admin work: MCP connectors, agent testing, and prompt iteration alongside the architect
Experience writing admin runbooks, integration documentation, and post-deploy revenue enablement materials
Bachelor’s degree (or higher) in IT, Business, or a related field, or equivalent experience

Responsibilities

Serve as the primary Salesforce administrator, owning configuration, integration, and support across the GTM stack, including Apollo, Common Room, Qualified, Gong, Momentum, and Ironclad
Run the Salesforce Support intake channel and bi-weekly sprint cadence; own the Outstanding Issues backlog and quarterly Salesforce-side roadmap planning with defined SLAs
Build, configure, and test Salesforce-native automation, including flows, validation rules, approval processes, and workflow automations, to reduce manual overhead and support GTM stack configuration work under the direction of the GTM Systems Architect
Partner with Marketo and Zendesk admins on integration health: field mappings, data flow validation, and shared change management
Support design and implementation of cross-system processes spanning Ironclad, GCP/BigQuery, Salesforce, Marketo, Stripe, Sage Intacct, and internal product systems
Partner with Security, IT, and Systems Engineering on new-tool onboarding: Okta SSO configuration, access governance (Lumos), and compliance review (Vanta, Obsidian)
Run requirement-gathering, regression testing, and post-deploy enablement with stakeholders across Sales, Customer Success, Marketing, RevOps, Legal, and Accounting
Support AI/MCP initiatives: MCP connector testing, agent behavior validation, and connector development alongside the GTM Systems Architect