Senior Enterprise Print Support Administrator (Information Systems Analyst II Option S)

State of Illinois•Springfield, IL

1d•$8,060 - $11,851•Onsite

About The Position

This position serves as a Senior Enterprise Print Support Administrator for the Department of Innovation & Technology (DoIT), performing complex professional and advisory functions in System Services. This includes developing methodologies and procedures to standardize functions across all environmental platforms. The role involves managing and maintaining the infrastructure that supports the enterprise network printer environment. Additionally, the position serves as a project coordinator on highly complex projects, independently planning, developing, and implementing techniques for gathering and interpreting data, including all aspects of IT security. The Department of Innovation & Technology (DoIT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DoIT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents. DoIT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Requirements

Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
Requires three (3) years of professional experience in System Services or a related Information Technology field.
Requires three (3) years of professional experience managing enterprise print environments, including supporting and directing Microsoft Print servers and Iprint appliances, installing and updating printer drivers, configuring enterprise network printers, and collaborating with technicians to maintain complex print infrastructures.
Requires three (3) years of professional experience applying network communication concepts and principles, including working with networks, routers, routing protocols, switches, firewalls, Virtual Private Networks (VPNs), Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), and Windows Internet Name Service (WINS) when supporting enterprise systems.
Requires three (3) years of professional experience working with Microsoft Active Directory and other directory structures, including performing research, discovery, testing, and migration activities using complex and specialized software packages and scripts to support domain and data migrations.
Requires the ability to verify identity.
Requires employment authorization to accept permanent full-time position with the State of Illinois.
Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
Requires a valid driver’s license and the ability to travel.
Requires the ability to work outside of normal hours to meet deadlines.
Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
Requires the ability to lift and carry objects or equipment weighing up to 50 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying objects weighing up to 50 pounds.

Nice To Haves

Three (3) years of professional experience managing enterprise print environments, including supporting and directing print servers or Iprint appliances, installing and updating printer drivers, configuring enterprise network printers, and collaborating with technicians to maintain complex print infrastructures.
Three (3) years of professional experience applying network communication concepts and principles, including working with networks, routers, routing protocols, switches, firewalls, Virtual Private Networks (VPNs), Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), Windows Internet Name Service (WINS), or similar concepts and principles when supporting enterprise systems.
Three (3) years of professional experience working with Microsoft Active Directory and other directory structures, including performing research, discovery, testing, and migration activities using complex and specialized software packages and scripts to support domain and data migrations.
Working knowledge of SharePoint and Microsoft desktop packages to perform administrative functions, develop documentation, assign work, and support enterprise-wide technical operations.
Ability to coordinate, plan and complete multiple priorities, including leading highly complex projects, monitoring work quality, interpreting policies and procedures, and providing technical guidance to staff and customers.
Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business owners, development teams, agency executives, and others.

Responsibilities

Serves as a Senior Enterprise Print Support Administrator for the Department of Innovation & Technology (DoIT) performing complex professional and advisory functions in System Services, including developing methodologies and procedures to standardize functions across all environmental platforms.
Serves as project coordinator on highly complex projects while independently planning, developing, and implementing techniques for gathering and interpreting data, including all aspects of IT security password protection utilities, access methods, and all other areas of IT security.
Performs functions necessary for the access and security of agency and customer data, including coordinating and conferring with customers and technical staff to create file structures to support customer data requirements.
Performs extensive research, discovery, and planning to initiate customer testing and production migration of domain legacy Microsoft Active Directory (AD) to the enterprise Active Directory environment (Illinois.gov), including coordinating the decommission of legacy permissions, attributes, and directories.
Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carry over year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.