SENIOR ENTERPRISE ONBASE ADMINISTRATOR

Arizona Department of Administration•Phoenix, AZ

2d•$71,676 - $89,708•Hybrid

About The Position

The Department of Economic Security, Division of Technology Services, is seeking an experienced and highly motivated professional to join our team as a Systems/Network Engineer. This position will serve as a Senior Enterprise OnBase Administrator. This position assists with daily support, maintenance, governance, and customer service of OnBase systems, including various OnBase Modules, SQL Monitor, and applicable integrations such as: Okta Workforce and/or Active Directory. This includes configuration within these systems and integrations as requested. Daily activities include supporting divisions, prioritizing and distributing tickets, and configuration of policies. Other duties include configuration and troubleshooting of complex issues, support strategy sessions, provide industry best practice guidance to leadership, and participate in projects to extend automation opportunities. This position does require residency within the State of Arizona. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Knowledge of various infrastructure technologies and in-house developed applications utilized in the enterprise
Knowledge of SQL Management Studio
Knowledge of Advanced information system configuration management
Knowledge of Active Directory, Group Policy, Certificate Services, Okta and in-house developed applications utilized in the enterprise
Knowledge of Installing of PC Software
Knowledge of Evaluating and testing of emerging technologies
Knowledge of OnBase Troubleshooting Tools, OnBase Reporting Dashboards, OnBase Workview/Workflow
Knowledge of Unity Scripts
Knowledge of API integration
Skills in Strong customer service
Skills in Excellent interpersonal communication, written and oral
Skills in Expert troubleshooting
Skills in Analyzing existing performance trends and recommend adjustments or changes where required
Skills in Developing and writing technical documentation
Ability to Balance, prioritize and organize multiple tasks
Ability to Work collaboratively in teams and across organizations
Ability to Synthesize feedback and adjust plans accordingly
Ability to Build strong relationships inside and outside the organization
Ability to Perform advanced design, maintenance and repair of servers
Ability to Travel within the State of Arizona
This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Arizona Revised Statute (ARS) 41-1969 (Information Technology): Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
Bachelor's degree or 8 years of extensive experience in systems engineering (or equivalent experience).
In-State Travel within the State of Arizona.

Nice To Haves

Responsibilities

Maintain, monitor and update OnBase configurations, including integration creation and support. Troubleshoot issues within the environment.
Prioritizes and plans work activities and sets goals and objectives. Conducts daily Event Viewer analysis, identifies and characterizes incidents, generates incident reports, and investigates suspicious activity.
Performs system analysis, designs, constructs and tests infrastructure. Identifies opportunities and implements solutions to improve efficiency and reduce waste.
Creates process documentation for internal use. Participates in meetings, support strategy session and work groups to streamline processes for efficiency.
Reviews configuration change proposals for compliance to established standards, guidelines, and policies. Provides guidance, assistance, training, and documentation for process solutions.
Travel within the State of Arizona

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities