Senior Enterprise Mission Success Manager

Second Front Systems•Salisbury, MD

1d•$160,000 - $175,000•Remote

About The Position

Second Front Systems is seeking a technically fluent, mission-driven Senior Enterprise Mission Success Manager to own a focused portfolio of its most complex and strategic enterprise customer relationships. The role guides customer experience from contract signing through kickoff, implementation, authorization, steady-state support, and renewal. Customers may have complex architectures, multiple products or programs, demanding timelines, and senior commercial and government stakeholders. The manager serves as customers’ primary point of contact and trusted technical advisor as they deploy on Game Warden, connecting customers with engineering, security, and product teams. The role requires in-depth technical engagement, anticipation and mitigation of risks, and support for authorization and secure SaaS deployment. The position also partners across Second Front functions to connect the company’s teams with customers and their missions. Candidates must reside in an approved hiring hub: DC/Maryland/Virginia; Raleigh/Durham/Chapel Hill, North Carolina; Denver/Colorado Springs, Colorado; or Dallas/Fort Worth, Texas. The position is full time and offers flexible remote work opportunities. Base salary is $160,000–$175,000, with potential eligibility for equity awards and discretionary bonuses. Compensation depends on professional background, technical proficiency, seniority, and regional cost factors.

Requirements

At least 7 years in customer/mission success, technical account management, solutions engineering, or technical delivery; experience supporting PaaS or cloud infrastructure in government contracts is preferred.
Direct experience working in or supporting the Department of War (DoW) or Federal Civilian agencies.
Fluency with cloud-native technologies such as containers, Kubernetes, CI/CD pipelines, and AWS, Azure, or GCP.
Strong working knowledge of ATO, FedRAMP, DoD Cloud Computing SRG impact levels, or equivalent compliance frameworks.
Proven track record managing large, complex enterprise accounts with multiple technical and executive stakeholders.
Demonstrated ability to own and resolve difficult technical escalations under pressure.
Experience driving renewals and expansion.
Must reside in one of the approved hiring hubs: DC/Maryland/Virginia; Raleigh/Durham/Chapel Hill, NC; Denver/Colorado Springs, CO; or Dallas/Fort Worth, TX.

Nice To Haves

Experience with continuous ATO (cATO), DevSecOps practices, or container security and vulnerability management.
Experience in fast-paced startup environments.
Operational fluency with Salesforce for CRM pipeline management and Jira for ticketing and cross-functional collaboration.
Active security clearance or eligibility to obtain one.

Responsibilities

Own a portfolio of high-value, technically complex enterprise accounts and advise customer engineering, security, and executive leadership.
Lead customer kickoffs, onboarding, regular syncs, and executive-level Quarterly Business Reviews, including account plans and success roadmaps.
Guide customers through technical implementations involving containerization, Kubernetes-based deployments, CI/CD integration, and architecture decisions that affect authorization.
Guide customers through Authority to Operate and FedRAMP processes, including higher DoD impact levels (IL4/IL5), and proactively resolve security and compliance blockers.
Own high-severity technical escalations end to end, diagnosing issues with support, engineering, and security teams and driving them to resolution.
Manage multi-stakeholder, multi-program relationships, aligning commercial customers, government sponsors, and program offices around shared outcomes.
Own renewal and expansion strategy for enterprise accounts, identify growth opportunities, and partner with Sales on larger, multi-year contracts.
Translate technical feedback from deployed customers into specific, prioritized product roadmap recommendations.
Mentor Mission Success Managers and contribute to team playbooks, technical enablement, and best practices.

Benefits

Competitive salary, with a base range of $160,000–$175,000.
Potential eligibility for equity awards and discretionary bonuses.
100% employer-paid medical, dental, and vision coverage for the employee and dependents.
401(k) with a 3% company contribution.
Comprehensive wellness benefits, including a One Medical membership, mental health resources, and family planning support.
Equity incentive plan.
New-hire technology and home office stipend.
Annual professional development stipend.
Flexible paid time off and all federal holidays.
Generous parental leave.
Flexible remote work opportunities.
Employee referral bonus program.