Senior Enterprise IT Change Specialist
About The Position
GovCIO is currently hiring for a Sr. Enterprise IT Change Specialist to support our SOUTHCOM customer. This position will be located in Doral, FL and will be an onsite position. The Change Specialist provides strategic leadership and expert guidance in the planning, assessment, authorization, and implementation oversight of complex enterprise-wide changes. They are responsible for driving the strategic direction and continuous improvement of the Change Management Program, ensuring adherence to ITIL-informed best practices and organizational standards, while strategically minimizing risk and disruption to critical IT services. They provide leadership to the Change Advisory Board (CAB), overseeing high-risk change initiatives, and providing strategic mentorship to junior team members. They develop and refine strategic change policies, procedures, and tools, fostering a culture of controlled and efficient change. They conduct comprehensive risk assessments, develop high-level implementation and rollback strategies, and perform thorough Post-Implementation Reviews using data-driven insights to optimize change processes. They serve as a key strategic liaison between Technical Teams, business stakeholders, and executive leadership, ensuring clear communication and alignment throughout the change lifecycle. They champion the strategic integration of change management with other ITSM processes, driving a holistic and proactive approach to service delivery, and ensuring compliance with all applicable regulations.
Requirements
- High School with 10+ years (or commensurate experience)
- Clearance Required: Secret
- 13 years of total IT experience primarily in change management
- Five years of progressive experience in IT service management, with a significant focus on change management.
- Proven track record of successfully managing complex enterprise-level changes.
- Strong understanding of ITIL 4 principles and advanced change management practices.
- Extensive experience with enterprise-level change management tools and platforms.
- Demonstrated experience in leading and facilitating Change Advisory Board (CAB) meetings and managing high-risk changes.
- Exceptional communication, leadership, and problem-solving skills, with the ability to influence and collaborate across diverse teams.
Nice To Haves
- Master’s degree in Information Technology, Cybersecurity, or a related field.
- ITIL 4 Managing Professional or Strategic Leader certifications.
- Experience in automating change management processes and integrating change management with DevOps or agile-informed methodologies.
- Project management experience, particularly with methodologies like PMP.
- Familiarity with cloud infrastructure, cybersecurity principles, and advanced analytics for change performance monitoring.
- Experience with Risk Management Frameworks and tools.
- Experience in training and mentoring junior change management staff.
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
Responsibilities
- Gathers information concerning the capabilities of Company products; investigates the technical capabilities of Company products and competing equipment and/or solutions; stays abreast of developments in hardware and software.
- Provides strategic leadership and expert guidance in the planning, assessment, authorization, and implementation oversight of complex enterprise-wide changes.
- Drives the strategic direction and continuous improvement of the Change Management Program, ensuring adherence to ITIL-informed best practices and organizational standards, while strategically minimizing risk and disruption to critical IT services.
- Provides leadership to the Change Advisory Board (CAB), overseeing high-risk change initiatives, and providing strategic mentorship to junior team members.
- Develops and refines strategic change policies, procedures, and tools, fostering a culture of controlled and efficient change.
- Conducts comprehensive risk assessments, develops high-level implementation and rollback strategies, and performs thorough Post-Implementation Reviews using data-driven insights to optimize change processes.
- Serves as a key strategic liaison between Technical Teams, business stakeholders, and executive leadership, ensuring clear communication and alignment throughout the change lifecycle.
- Champions the strategic integration of change management with other ITSM processes, driving a holistic and proactive approach to service delivery, and ensuring compliance with all applicable regulations.
- Demonstrates a track record of successfully managing complex enterprise-level changes, with a deep understanding of ITIL 4 principles and advanced change management practices.
- Adept at leading and facilitating Change Advisory Board (CAB) meetings, managing high-risk changes, and influencing cross-functional teams.
- Possesses a strong understanding of change management automation, integrating change processes with DevOps, Agile-informed methodologies, and cloud infrastructure.
- Demonstrates exceptional communication, leadership, and problem-solving skills, with the ability to influence and collaborate across diverse teams and communicate strategic change initiatives effectively.
- Proficient in using enterprise-level change management tools and platforms, Risk Management Frameworks, and advanced analytics for performance monitoring.
- Provides direction and mentorship to subordinate staff.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
