Senior Enterprise Engineer
About The Position
The Senior Enterprise Engineer opportunity Statsig is building an Enterprise Engineering team for engineers who want unusually direct ownership of high-stakes customer outcomes. Like a Forward Deployed Engineering team, Enterprise Engineering works extremely close to customers and tackles the technical problems that matter most to them. The difference is the scope of ownership. Forward Deployed Engineering is often concentrated around implementation or onboarding; Enterprise Engineering is responsible for a customer’s technical success throughout the entire customer journey. You’ll stay close as needs evolve, answering questions, investigating across the stack, identifying root causes, shipping fixes and features, and remaining accountable through resolution. This is a software engineering role with a tight customer feedback loop. It is ideal for a pragmatic generalist, especially someone with backend or infrastructure depth who enjoys ambiguous problems, production systems, fast decisions, and immediate impact.
Requirements
- Strong software engineering experience and the ability to contribute production-quality code in a large, evolving codebase.
- A generalist mindset with meaningful depth in backend, distributed systems, infrastructure, data systems, or developer platforms.
- Excellent debugging instincts: you can move from an imprecise report to a reproducible problem, root cause, and robust fix.
- Comfort operating in production, using logs, traces, metrics, and code to reason about system behavior.
- Bias toward action without sacrificing engineering quality; you know when to make the contained fix, when to invest in a broader solution, and when to escalate.
- Clear, empathetic communication with both deeply technical and non-technical stakeholders.
- Composure and good judgment in urgent situations.
- Low ego and high ownership. You enjoy crossing team and system boundaries to get the right outcome.
Nice To Haves
- You like learning a broad codebase and becoming effective in unfamiliar systems quickly.
- You want customer proximity because it makes you a sharper engineer and gives your work a shorter path to impact.
- You enjoy the mix of debugging, systems thinking, product judgment, and hands-on implementation.
- You are energized by building a new team and defining what excellent enterprise engineering looks like.
Responsibilities
- Serve on the engineering front line in Unthread, our Slack aggregation and workflow layer, for key customer accounts.
- Answer technical questions by reading the code, tracing behavior, inspecting production signals, and building a clear explanation, not by forwarding the thread.
- Diagnose and fix bugs, then validate the outcome with the customer.
- Design and implement product or platform features when doing so is the fastest, highest-quality way to solve the customer’s problem.
- Act as the engineering point of contact for urgent issues in key customer accounts’ Slack channels, coordinating the response while retaining technical ownership.
- Represent engineering in customer office hours and, for selected accounts, recurring weekly meetings.
- Partner closely with customer-facing and product teams while maintaining crisp ownership, communication, and escalation paths.
- Identify recurring patterns and improve tooling, documentation, observability, APIs, and product surfaces so the next issue is easier, or never occurs.
- Help define the operating model, technical standards, and culture of a new team.
Benefits
- Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
- 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually
- Flexible time off, paid holidays, and more
- Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more
- Excellent Parental benefits including: 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
- Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions
- Employee Stock Purchase Program (ESPP)
- Unlimited PTO
- 10 to 13 holidays annually (will vary)
- medical dental and vision PPO and CDHP plans
- company sponsored 401(k) retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
