Senior Enterprise Account Manager

Frontify•Boston, MA

163d•Hybrid

About The Position

Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. We're on the lookout for new team members to share our vision. As a Senior Enterprise Account Manager, your core responsibility is to develop and strengthen relationships with Frontify’s most valued enterprise customers across North America. The role positions you as a trusted advisor who guides clients toward their brand-management goals, uncovers new growth opportunities, and fosters long-term success with Frontify. It blends strategic relationship management, commercial expertise, and a consultative mindset to drive expansion.

Requirements

You can work in a hybrid format where you’re able to work on-site in our New York office twice a week.
You bring 4-6+ years of B2B SaaS experience in enterprise account management or sales.
You have a proven record of success managing and expanding large, complex customer relationships within the US market.
You’re interested in working with enterprise marketing, brand, or creative technology solutions.
You build strong, trust-based relationships with senior stakeholders, including VP- and C-level decision-makers.
You combine strategic thinking with commercial acumen and a deep focus on customer value.
You operate comfortably and autonomously in a specialized, high-expectation environment, taking ownership of complex workflows and driving initiatives forward with minimal oversight.
You thrive in collaborative environments, partnering seamlessly with Product, Marketing, and Customer Success teams to deliver cohesive customer outcomes.

Responsibilities

Own expansion and renewal based targets, with a focus on upsells/cross-sells.
Manage a portfolio of enterprise customers across the US, driving revenue growth and retention.
Develop strategic account plans that align customer priorities with Frontify’s platform capabilities and business objectives.
Build and maintain strong relationships with key stakeholders— from operational users to C-level executives.
Identify and lead expansion opportunities across business units and brands using a value-driven, consultative approach.
Negotiate expansions with a focus on long-term partnership health and sustainable growth.
Collaborate closely with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences.
Share customer insights to influence Frontify’s roadmap and help evolve our enterprise account management practices.