Senior Enterprise Account Manager
Trustpilot•New York, NY
•$123,000 - $130,000•Hybrid
About The Position
As a Senior Account Manager, you manage a portfolio of Enterprise customers where relationships are strategic and multi-stakeholder. You are responsible for driving retention and revenue growth through renewals, upsells, and cross-sells while ensuring customers achieve measurable business value. You act as a strategic advisor, leveraging insights and data to help customers realize ROI and deepen their partnership with Trustpilot.
Requirements
- Extensive experience managing enterprise or strategic accounts in a SaaS or technology environment.
- Proven success driving multi-year renewals, upsells, and NRR growth in complex customer environments.
- Exceptional commercial acumen and executive communication skills.
- Strong negotiation, influencing, and strategic planning abilities.
- Skilled in building cross-functional partnerships and managing matrixed stakeholders.
- Confident, analytical, and data-driven account manager who delivers measurable business impact.
Nice To Haves
- A good understanding of the digital advertising/search marketing industry.
Responsibilities
- Manage complex enterprise renewals to achieve high Gross Renewal Rates (GRR) and ensure long-term partnership continuity.
- Drive strategic upsell and cross-sell across multiple products, markets, or divisions to deliver sustained Net Revenue Retention (NRR) growth.
- Develop multi-year account strategies and executive engagement plans aligned with customer priorities.
- Build trusted partnerships with senior stakeholders, driving alignment and value realization.
- Work with Customer Success, Product, and Marketing to deliver a unified customer experience and advocate for customer needs.
- Provide customer and market feedback to inform commercial strategy, pricing, and roadmap decisions.
Benefits
- Competitive base salary ranging from $123,000-$130,000 gross per year plus a competitive commission structure.
- A range of flexible working options
- 20 vacation days + 2 personal days +10 paid holidays per year
- Two (paid) volunteering days a year
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Full health insurance
- 401k matching your contributions dollar-for-dollar up to 4% of your base salary
- 24/7 Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app
- Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
- A friendly, fun and open office complete with a rooftop, gaming room and fully stocked fridge with ever changing snacks and drinks
- Communal lunch, extra treats and events in the month -- think ice cream carts, coffee bars and massages
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
