Senior Engineering Program Manager, Customer Engagement - Apple Service

Apple

1d

About The Position

The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple’s unique integration of hardware, software, and services, engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, nimble, and multi-functional, offering greater exposure to the array of opportunities here.

Requirements

• Experience in leading software development projects with a proven track record in the successful delivery of customer engagement focused initiatives
• Naturally accountable and responsible with a clear track record of making a difference in the projects you drive
• Self-starting, self-motivated, focused, and self-sufficient
• Extraordinary communication and presentation skills (written and verbal) to all levels of an organization
• Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)
• Experience working within a globally distributed team
• Strong technical proficiency
• Using AI agents fluently in your day-to-day development workflow.

Responsibilities

• Drive and ship large cross-functional customer engagement focused projects and features.
• Lead all aspects across multiple concurrent projects including scope, risk, timelines and resource allocation.
• Take a role in improving how features are built and executed in the Apple Services organization.
• Own overall cross-functional schedules, including Apple Services Product development, other Apple groups (client teams, device teams, other business teams), and backend reporting systems.
• Collaborate with Product, Design, Engineering, QA, Legal, Finance, Privacy, Anti-Fraud, Business Operations and other organizations both inside and outside of Apple to develop and improve Apple Services suite of features.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior