Senior Engineering Manager

Magical•Toronto, ON

38d

About The Position

Magical is building an AI-native automation platform for enterprise healthcare. We believe healthcare organizations will not solve their operational problems by buying another 50 point solutions. They will build an agentic workforce: AI agents that can execute real work across fragmented systems, adapt as workflows change, and operate with the reliability, security, and observability healthcare requires. That is what we are building. Our work matters. Magical automations have helped identify more than 200 positive cancer cases, match suicidal veterans with mental health care, improve access to care, and help providers get paid in a $5.2 trillion healthcare system still held together by too much manual work. We are looking for a deeply technical, AI-native Senior Engineering Manager to lead a team of up to 12 engineers as we scale from early customer pull toward category-defining execution.

Requirements

Experience leading a high-performing engineering team through an ambiguous, fast-growing stage.
Strong technical judgment in production software systems, architecture, reliability, and operational excellence.
Meaningful experience with LLMs, agents, evals, orchestration, model behavior, or other production AI systems.
The ability to earn the respect of strong engineers without needing to make every technical decision yourself.
Strong product judgment and an instinct for balancing speed, quality, scalability, and customer impact.
A track record of developing engineers, addressing performance issues directly, and raising the talent bar.
Experience turning broad objectives into clear ownership, technical plans, and measurable outcomes.
Comfort operating close to customers and understanding the real-world consequences of engineering decisions.
Familiarity with enterprise security and healthcare trust requirements, including HIPAA, SOC 2, PHI, permissions, auditability, logging, and data access.
Low ego, high standards, direct communication, and founder-level urgency.

Responsibilities

Lead a team responsible for building and operating critical parts of Magical’s AI platform.
Set a high bar for execution, develop engineers, drive technical decisions, and work closely with Product, Design, Deployment, and GTM.
Own the performance, development, and effectiveness of a team of up to 12 engineers.
Drive technical execution across a meaningful area of Magical’s AI platform.
Ensure engineering quality, delivery speed, ownership, planning, architecture reviews, and incident response.
Build the systems required to make probabilistic AI reliable enough for enterprise healthcare workflows.
Provide clear technical direction within your team, in partnership with senior engineers and engineering leadership.
Translate ambiguous product and customer problems into executable technical plans.
Improve the platform so customer deployments become faster, more repeatable, and more scalable.
Hire, onboard, coach, and retain exceptional engineers.
Create an environment where engineers have high autonomy, clear accountability, and room to grow.
Execute cross-functionally with Product, Design, Deployment, Security, and customer-facing teams.