Senior Engineering Manager Twilio’s Conversational Agents

Twilio

6d•$207,200 - $304,600•Remote

About The Position

The Conversational Agents Organization at Twilio is building the bridge between AI agents and the Twilio platform. We are seeking a Senior Engineering Manager to lead the Agent Implementations team. This role will lead the team responsible for building and operating best in class agents that power Twilio’s own business workflows. If you’re interested in helping spearhead Twilio’s internal AI transformation this role is for you!

Requirements

5+ years hands on experience as an engineer writing production-grade code in a modern programming language (language agnostic)
3+ years of experience directly supervising teams of engineers across different disciplines.
Experience fostering a culture of technical excellence and guiding a team through technical design decisions
Proven track record of shipping products to production, testing ideas early with customers and iterating rapidly on their feedback.
Strong customer focus, our feedback loop with customers will be very tight
Excellent written and verbal communication skills. Our ideas will only be as good as our ability to share them.
Passion for emerging technologies and staying up to date on their latest developments

Nice To Haves

Experience building a product from idea to product market fit (zero to one).
Experience leading the development of products or features which leverage LLMs
Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.

Responsibilities

Lead the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities.
Build and scale systems that power AI agents for Twilio’s internal business operations, improving efficiency and automation.
Collaborate across product, platform, security, and go-to-market teams to identify high-impact AI agent use cases and deliver production-ready solutions.
Cultivate a high-performing engineering team by hiring, mentoring, and developing managers and engineers across a rapidly evolving technical space.
Drive operational excellence by establishing clear metrics, performing roadmap planning, and ensuring reliability, compliance, and continuous improvement.
Acquire new technical skills and knowledge in a fast-paced, high-delivery environment. There will be a steep learning curve to this job, you should be comfortable diving in the deep end and creating clarity for yourself.