Senior Engineering Manager - Shop Tech

Dutch Bros Coffee•Phoenix, AZ

3d•Hybrid

About The Position

The Senior Engineering Manager for Shop facing technology is responsible for driving the technical vision for platforms that are leveraged by the shops for their operations. This role balances hands-on engineering tasks with leadership responsibilities, fostering innovation and collaboration to deliver high-quality applications. They serve their team with a people-first approach to coaching and mentoring, ensuring the team has the resources and training necessary to succeed. The Senior Engineering Manager is responsible for code, strategy, architecture and design reviews and translating data into reports for leadership. The role is responsible for building/coaching and growing an AI native Engineering team. The role is also responsible for working with various vendor platforms to integrate in accordance with architecture patterns. The role will oversee a complex ecosystem of SaaS solutions and lead a team focused on building robust integrations, APIs, observability and data pipelines that unify these disparate systems into a seamless experience for our shop crews and HQ functions to support the shop.

Requirements

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field with a strong emphasis on mobile technologies - or equivalent relevant experience, required
8+ years of experience working in the Engineering capacity
4+ years of experience managing a team of engineers
Deep technical expertise in managing 3rd party SaaS ecosystems and integrating applications.
2+ experience working on AI based tools.
Ability to read and write in English in order to process paperwork and follow up on any actions necessary

Nice To Haves

Technical Leadership
Team Management
Project Management Oversight
Quality Assurance
Mentorship
Teamwork
Innovation

Responsibilities

Define in collaboration with Delivery and Business, and execute the platform roadmap aligned with business goals
Lead the build/grow of the Engineering team in native AI first environment.
Drive adoption of emerging technologies and best practices
Lead solution design and code reviews to ensure high-quality, scalable solutions
Optimize development workflows and deployment processes
Translate technical achievements and data into insightful reports for leadership
Continuous improvement to automate processes and eliminate manual touches by business and Tech
Partner with vendors to influence their roadmaps, manage API versioning, and troubleshoot deep-seated technical conflicts.
Lead the design and development of end to end integration of Shop Tech systems.
Develop with Product team and communicate a 6–12 month tech roadmap that eliminates manual workarounds
Build and mentor a high-performing team of full-stack developers
Establish and monitor key performance indicators for the development team
Implement robust quality assurance processes for application testing
Ensure timely delivery of projects across Shop, marketing, Finance, and internal tools
Foster a culture of continuous learning and innovation within the team
Collaborate with product management and Shops Ops business teams to deliver exceptional user experiences
Ensure applications meet security standards and data protection requirements
Drive improvements in application performance, observability and user satisfaction metrics
Work closely with Shop operations and Product teams to understand pain points and provide technical solutions.