Senior Engineering Manager, Servicing

Upstart

4d•$195,300 - $270,400•Remote

About The Position

Upstart is a leading AI lending marketplace that partners with banks and credit unions to expand access to affordable credit through technology. The Get Back On Track (GBOT) team specifically focuses on helping borrowers who fall behind on repayment with responsibility and empathy, aiming to support Upstart's growth by helping borrowers return to current status through personalized, effective experiences powered by ML and AI. As the Senior Engineering Manager for GBOT, you will lead a team of 10+ engineers, partnering closely with Product, Risk, Operations, and Machine Learning to translate business needs into resilient, scalable technical solutions. This role reports to the Sr Director of Engineering and is focused on driving architectural clarity and building systems that balance speed, reliability, and compliance.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field (or its equivalent) and +10 years of experience, including 5 years of direct people management experience.
Proven success leading and scaling high-performing engineering teams (e.g., growing headcount, improving delivery metrics, or managing multiple squads)
Experienced in workflow automation, data integrations, and event-driven architectures that power operational efficiency.
Demonstrated ability to partner closely with Product, and ML teams to deploy models at scale and build scalable production ready systems
Exceptional communication skills with the ability to influence technical and non-technical audiences
Strong analytical, organizational, and strategic thinking skills with a bias for action

Nice To Haves

Experience building products in fintech, credit servicing, or customer support environments
Background in lending, recoveries, or collections systems with complex policy and compliance requirements.
Experience developing senior engineers, tech leads, or emerging engineering leaders
Demonstrated ability to balance speed, quality, reliability, and compliance in high-stakes technical environments
Experience managing critical production issues in regulated environments where customer impact and compliance intersect.

Responsibilities

Lead, coach, and develop a high-performing engineering team focused on providing high quality solutions and incrementally increase.
Foster a collaborative and inclusive team culture that promotes innovation, continuous learning, and excellence.
Oversee the design, development, and implementation of cross functional projects which drive business outcomes.
Ensure the reliability, performance, and scalability of customer facing products, leveraging best practices in software engineering.
Collaborate with architecture and infrastructure teams to ensure alignment with broader engineering goals.
Partner with product manager, product designer, engineering leaders across Upstart, legal, operations, analytics, and compliance teams to gather requirements and ensure solutions meet business needs and regulatory standards.
Communicate effectively with stakeholders to keep them informed of project status, risks, and opportunities.
Manage project timelines and resources to deliver high-quality product solutions on time.
Implement frameworks to ensure efficient project execution and continuous delivery.

Benefits

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)