Senior Engineering Manager - Loyalty Product

Zeta Global•New York, NY

1d•$225,000 - $240,000

About The Position

Zeta Global is seeking a hands-on Senior Engineering Manager to lead the Loyalty product that powers the Zeta Marketing Platform (ZMP). This leader will own the technical execution, architecture, roadmap, and delivery for one or more core loyalty features. The role requires strong technical judgment, exceptional engineering leadership, and the ability to drive complex initiatives across multiple engineering teams. Zeta Loyalty helps brands move beyond static loyalty programs with intelligent experiences designed to deepen engagement. The next gen Zeta Loyalty platform is envisioned to be AI-powered and agentic. This is a technical leadership role. The Senior Engineering Manager is expected to remain actively involved in architecture, design reviews, technical decision-making, and production operations while developing engineers and technical leads and delivering reliable Loyalty product capabilities at scale.

Requirements

Significant experience building and operating large-scale distributed platforms or multi-tenant SaaS systems.
Experience leading engineering teams responsible for application full-stack development.
Strong technical expertise in distributed systems, APIs, cloud-native architectures, and shared platform services.
Experience designing and operating highly available production services.
Experience partnering with multiple engineering teams to deliver shared capabilities.
Strong operational knowledge of observability, incident management, and production readiness.
Demonstrated ability to mentor engineers and grow technical leaders.
Excellent communication and cross-functional collaboration skills.

Nice To Haves

Experience building marketing technology, customer-data, analytics, or large-scale SaaS platforms.
Experience with agentic applications, AWS, Kubernetes, Kafka, Snowflake, Iceberg, PostgreSQL, Redis, Node.js, React.js, or similar technologies.
Experience with cloud cost optimization and FinOps practices.

Responsibilities

Lead the architecture and technical direction for assigned domains.
Translate product strategy into executable engineering roadmaps.
Participate in quarterly planning and deliver the workloads on a timely manner, with high quality.
Drive technical design for services, APIs, schemas, background jobs.
Review designs and ensure alignment with platform architecture and engineering standards.
Identify scalability, reliability, security, and maintainability risks.
Champion reusable solutions and eliminate unnecessary duplication across different features.
Build and lead a high-performing team of engineers and technical leads.
Coach and develop engineers through mentoring, technical guidance, and regular feedback.
Establish clear ownership, accountability, and engineering best practices within the team.
Foster a culture of operational excellence, engineering quality, and continuous improvement.
Balance new investments with operational responsibilities and technical debt.
Work with other engineering teams to transform the Loyalty product into a seamlessly integrated ZMP offering.
Partner with Product and Engineering teams, Architecture, SRE, DevOps, Security, and FinOps teams.
Coordinate delivery of initiatives that span multiple engineering teams.
Resolve technical dependencies and implementation challenges.
Drive alignment around platform standards and engineering best practices.
Communicate technical trade-offs, priorities, and delivery risks clearly.
Ensure the product services & components meet availability, latency, scalability, and recovery objectives.
Embed observability, monitoring, capacity planning, and operational readiness into platform design.
Improve tenant isolation, workload fairness, and platform resiliency.
Partner with Security teams to build secure-by-default platform capabilities.
Drive continuous improvements in operational efficiency, reliability, and cloud cost optimization.