Senior Engineering Manager, Growth

Fetch•Remote,

2d•Hybrid

About The Position

Fetch is scaling the systems that power tens of millions of users and hundreds of millions of transactions every month. We are hiring a Senior Engineering Manager, User Growth to lead the team responsible for building Fetch's loyalty and retention platform. The Loyalty team builds the systems and experiences that keep users engaged with Fetch over the long term. We design and operate the retention mechanics that reward sustained engagement, such as status and tiers, achievements, streaks, and monthly programs that give users a reason to come back and keep earning across Fetch. The work spans the backend services that track progress and award incentives, and the native iOS and Android experiences users interact with every day. It sits at the core of Fetch's engagement strategy, driving cross-product adoption and turning active users into loyal, lifelong ones, and requires reliable, scalable infrastructure to support continuous experimentation and rapid iteration. As a Senior Engineering Manager on the Loyalty team, you will lead a team of backend, native iOS, and native Android engineers building and evolving everything from backend services to the mobile features that power how users earn, maintain, and benefit from status across Fetch. You will partner closely with Product and Design to shape the user experience, and with Data and Platform teams to deliver new retention mechanics while ensuring the long-term scalability, reliability, and operational health of the platform. This is a full-time role that can be held from one of our US offices or remotely in the United States.

Requirements

3+ years of experience managing software engineers
Strong technical background in backend or native mobile development, with the ability to lead engineers across both
Experience delivering customer-facing products at scale
Ability to evaluate system design, architecture, and technical tradeoffs
Proven track record of leading teams to ship complex projects
Experience partnering with product, design, and cross-functional stakeholders
Commitment to engineering best practices including testing, observability, and incident management
Ability to leverage AI tools to support engineering productivity, code quality, and team efficiency
Bachelor's degree or higher in Computer Science, Engineering, or a related technical field. Equivalent practical experience may be considered

Nice To Haves

Experience working on loyalty, retention, engagement, growth, or personalization systems
Familiarity with experimentation frameworks and analytics pipelines
Experience leading teams that span backend and native mobile (iOS and Android)
Experience supporting high-throughput, low-latency services
Prior experience scaling teams or systems through periods of rapid growth
Strong programming background in Go, Java, Swift, Kotlin, or similar languages
Experience working with event-driven architectures and distributed data systems
Ability to translate complex technical concepts into clear explanations for non-technical partners

Responsibilities

Lead, coach, and develop a team of backend and native mobile (iOS and Android) software engineers across multiple experience levels
Set clear expectations, provide regular feedback, and support career growth and performance management
Be accountable for the people, health, and outcomes of your team, ensuring they are working on the right problems and delivering results
Partner with senior engineers to guide system design, architecture, and technical decision-making across backend and mobile
Own delivery for the Loyalty roadmap, ensuring predictable execution and high-quality outcomes
Translate product and business goals into clear technical plans and milestones
Collaborate closely with Product and Design to shape roadmaps, scope initiatives, and define success metrics for retention and engagement
Partner with Data, Analytics, and ML teams on targeting, experimentation, and measurement
Ensure systems are scalable, reliable, observable, and resilient under high traffic and transaction volume
Balance delivery velocity with long-term technical health and operational excellence
Improve team processes, reduce operational overhead, and drive continuous improvement
Communicate progress, risks, and tradeoffs clearly to stakeholders and leadership
Foster a culture of ownership, quality, and accountability
Support engineers in using AI-assisted tools such as GitHub Copilot or Claude Code to improve development velocity, documentation, and code quality