Senior Engineering Manager, CRM

SRS Distribution Inc.•McKinney, TX

3d•Hybrid

About The Position

The Sr. Engineering Manager, CRM is responsible for leading the day-to-day operations, delivery, and team for our Salesforce platform. This role is accountable for running a high-performing team of administrators, developers, and analysts—keeping the platform stable, shipping work reliably, and ensuring great service to the business. The Sr. Manager owns delivery execution and operational health, partners with the Product Owner on priorities and the Principal Architect on technical direction, and develops the people on the team, turning roadmap and architecture into delivered, supported, and well-run capabilities.

Requirements

Experience leading Salesforce delivery and operations for a business-critical platform
Strong delivery management skills with experience in product/project management frameworks such as Scrum or Shape Up
Track record building, developing, and retaining high-performing technical teams
Solid understanding of the Salesforce platform and release/operational best practices
Excellent communication, prioritization, and stakeholder-management skills
Experience working with a data lake/data warehouse that works with Salesforce to provide business intelligence
Working familiarity with the technical environment: Salesforce Sales Cloud and Service Cloud, CI/CD and release management using Gearset or DevOps Center, and ITSM tooling such as Jira or ServiceNow
Experience with capacity planning, resourcing, and performance management
A minimum of 7 years in technology delivery/operations, including 3+ years managing teams.
A minimum of 5–7 years of professional experience in product ownership or product management, including hands-on experience with CRM/Salesforce platforms.

Nice To Haves

Salesforce certifications, Administrator or above.
Experience operating AI/copilot platforms.
Experience with ITSM, DevOps, and platform reliability practices.
Background in distribution, manufacturing, or B2B sales environments.
An advanced degree, such as an MBA or a master's degree in a relevant discipline, is highly desirable.
Salesforce Platform Developer I and Salesforce Platform App Builder certifications preferred.
Salesforce Administrator or above preferred.
Certified Scrum Product Owner (CSPO) preferred.
Professional Scrum Master (PSM) or Certified ScrumMaster (CSM) preferred.
Salesforce certifications preferred.

Responsibilities

Lead, manage, and develop a team of Salesforce developers and administrators. Coach team members, manage performance, and support hiring and onboarding.
Manage the delivery for the foundation and features that enables AI-driven capabilities and customer intelligence. Lead the technical roadmap that supports the AI-driven sales-enablement strategy.
Own day-to-day delivery accountability—planning, execution, and on-time, quality releases. Manage delivery based on capacity and resourcing across competing demands.
Run operations including incident, change, and release management, plus platform support and SLAs. Track and report on delivery, operational health, and team performance metrics.
Partner with the Product Owner to translate the roadmap into achievable delivery plans. Partner with the Principal Architect to uphold technical standards and governance in delivery.
Drive continuous improvement in delivery practices, tooling, and team capability. Foster a culture of knowledge sharing and operational excellence.