Senior Engineering Manager - Agent Experience

Robinhood • Menlo Park, CA

3d • Onsite

About The Position

Join Robinhood in building the future of finance, democratizing it for all. This role is at the epicenter of a historic cultural and financial shift, involving the transfer of an estimated $124 trillion in assets to younger generations. The Customer Experience Engineering team leverages cutting-edge AI and human impact to build systems for customer support, including intelligent chatbot deflection, ticketing tools, and a private wealth product called Concierge. The team comprises engineers across iOS, Android, web, backend, and LLM/AI, working with product managers and data scientists to ship innovative fintech products. As the Senior Engineering Manager for Agent Experience, you will lead engineering execution for a high-visibility, zero-to-one product, building premium, AI-powered features within the Robinhood app for high-value customers. This role requires a leader adept at navigating ambiguity, collaborating with product leadership, and delivering reliably in a fast-paced environment with executive visibility. You will significantly shape the technical direction and culture of the team. This position is based in our Menlo Park, CA office, with a requirement for 5 days per week in-person attendance, as Robinhood believes in the power of in-person collaboration for progress, innovation, and community building.

Requirements

• 8+ years of software engineering experience, with 3+ years in an engineering management role leading teams of 10 or more
• Demonstrated track record leading user-facing product development, ideally in consumer fintech, wealth management, or a high-stakes customer experience domain
• Experience building or scaling zero-to-one products, including navigating high ambiguity and frequent direction changes
• Strong cross-functional partnership skills — you've worked closely with product managers to define roadmaps and translated business goals into clear engineering plans
• Comfort presenting to and engaging with senior leadership and C-suite stakeholders, including managing expectations in high-visibility settings
• Proven ability to build and maintain service reliability standards and proactive quality practices on consumer-grade systems
• Familiarity with LLM/AI systems, or experience working alongside teams building AI-powered features
• Excellent communication skills — written and verbal — with the ability to create clarity from complexity

Nice To Haves

• Experience in regulated financial products or familiarity with wealth management offerings (tax, estate planning, etc.)
• Background in both platform/infrastructure and product engineering, enabling strong technical breadth across the stack
• Experience supporting a team through organizational transitions or leadership changes

Responsibilities

• Lead and develop a high-performing engineering team of ~15, owning hiring, performance, and career development across the full stack (iOS, Android, web, backend, and LLM/AI)
• Partner closely with product managers and data scientists to define and execute the Concierge product roadmap, from initial scoping through launch
• Drive delivery of complex, zero-to-one product features — including AI-powered financial planning tooling
• Navigate ambiguity and product direction changes with clarity and composure, maintaining team focus and momentum through shifting priorities
• Represent the engineering team in executive-level discussions, communicating progress, risks, and tradeoffs clearly to senior leadership and the C-suite
• Establish proactive quality measures, reliability standards, and engineering best practices suited to a high-risk, customer-facing product
• Champion a culture of accountability, technical excellence, and continuous improvement within your team

Benefits

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed