Senior Engineer

Hewlett Packard Enterprise•Herndon, VA

1d•Hybrid

About The Position

Senior Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Senior Engineer, Technical Support - Routing The technical support engineer will support our MX-series, ACX-series and PTX-series products, working directly with our customers and partners. This role will work with a highly knowledgeable group of customers and as an escalation point for other TAC groups within the organization.

Requirements

Requires B.E. in Electronics Engineering or Computer Science with at least 8+ years of experience in the Networking industry.
Troubleshooting, implementation and support of large IP networks (preferably Service Provider)
Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers.
Primary Skills Thorough understanding (Packet level) of – IP Packet flow, OSI layers
Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
IP routing protocols (BGP, OSPF, ISIS , RIP)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Experience in PTP/ SyncE protocols.
Understanding/Exposure/Expertise in one or more areas – MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN
MPLS Traffic Engineering, LDP, RSVP, Segment Routing
Multicast technologies NG-MVPN, PIM
Perl/Unix/Expect/Python scripting

Nice To Haves

Preferred Certifications - JNCIS-SP, JNCIE-SP/DC/ENT, CCIE-SP or other equivalent certifications.
Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Responsibilities

Lead and drive problems reported by customers on Juniper routing platforms towards effective resolution.
Narrow down reported problems to software/hardware, replicate customer reported problems in JTAC lab for engineering engagement, own and document communications among customers, engineering and other stakeholders and provide final fix to customers.
Work with highly knowledgeable group of customers and partners.
Be an escalation point for other TAC groups within the organization.
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
Participate in cross functional tasks such as new product development projects, create knowledge base and whitepapers.
Be a fast learner and keep pace with newer technologies and new products.
And help improve processes and tools.

Benefits

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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