Senior Engineer - Storage

HMSA•Honolulu, HI

2d•Hybrid

About The Position

This role is responsible for leading the support of HMSA's storage infrastructure, ensuring its reliability, and implementing enhancements. The position involves developing Reference Architectures and technology standards, implementing and securing Storage, Backups, and SAN infrastructure, and performing advanced maintenance, data replication, disaster recovery, and data migration. The engineer will also develop documentation for Open Systems Storage and Backup environments and support complex Storage and Backup devices, including SAN, NAS, and Backup solutions, with minimal supervision in highly secure, highly available, operations-centric datacenter environments. Additionally, the role provides technical expertise across business functions, consulting with other Information Systems Department teams, reviewing and recommending IT infrastructure changes, leading project planning, and identifying the need for support contracts. The engineer will also coordinate with vendors, manage asset disposal procedures, design infrastructure replacement plans, monitor Key Performance Indicators, troubleshoot complex issues, and participate in long-term infrastructure strategy and planning. The position requires participation in rotating on-call support schedules, providing after-hours support, supporting remote locations across the Hawaiian Islands (including overnight travel), and mentoring less experienced staff. Continuing education and training are required to maintain an updated knowledge base. Miscellaneous responsibilities and duties as assigned are also part of the role.

Requirements

Bachelor's degree or technical institute degree / certificate or equivalent work experience.
Five years of relevant information technology work experience.
Substitutions such as a higher-level degree, specialized training or certification and less work experience will be considered.
Strong understanding of Datacenter consolidation, IaaS, private cloud, virtualization, assessment and capacity planning technologies and best practices
Strong understanding of OS fundamentals for UNIX, Linux and/or Microsoft platforms
Strong understanding of virtualization technologies and VMware products.
Experience with Brocade and/or Cisco SAN Switches and Routers
Experience with installing, configuring, supporting and maintaining Enterprise Backup solutions comprising disk-based VTLs
Experience with storage configuration, volume management and path management software tools (LVM, Native MPIO, EMC PowerPath, HDS HDLM, etc.)
Experience with Disaster Recovery as it relates to storage systems and data recovery techniques, including disk replication, snapshots and disaster recovery best practices
Experience in system monitoring tools and techniques for supporting SAN, NAS and Backups operations, alerting and remediation
Intermediate knowledge of Microsoft Office applications. Including but not limited to Word, Excel, PowerPoint, and Outlook.

Responsibilities

Ensures the reliability of HMSA's storage infrastructure, to include the planning and implementation of enhancements.
Develops Reference Architectures and technology standards based on Infrastructure Building Blocks, that can be offered as services to HMSA business units.
Implements, secures and ensures the availability of Storage, Backups and SAN infrastructure.
Provisions resources, and conducts advanced maintenance, data replication, disaster recovery, and data migration.
Develops documentation for our Open Systems Storage and Backup environments.
Supports complex Storage and Backup devices, including SAN, NAS and Backup solutions under minimal supervision.
Operates in complex, highly-secure, highly-available, operations-centric datacenter environments.
Provides technical expertise across business functions, understanding the relationship between the business and the Information Systems Department.
Explains infrastructure capabilities.
Consults with other Information Systems Department teams regarding infrastructure requirements and provides recommendations for both the design and implementation of systems integration efforts.
Reviews and makes recommendations with respect to IT infrastructure that deviates from established architecture standards.
Leads project planning and requirements gathering efforts.
Recommends and creates action plans for systems development and / or integration.
Identifies the need for major support contracts.
Reviews vendor proposals.
Prioritizes, plans and implements upgrades and ensure that change management procedures are implemented and followed.
Prioritizes, plans and implements infrastructure repairs and installations.
Coordinates and plans activities with vendors.
Ensures that asset and Oversees the conduct of disposal procedures are adhered to.
Designs and implements infrastructure replacement plans.
Maintains inventories as appropriate.
Monitors Key Performance Indicators and maintains service levels to ensure that requirements are met or exceeded.
Escalates problems as required.
Informs management as appropriate.
Troubleshoots and diagnoses complex and escalated problems.
Works with multiple vendors to coordinate the resolution of issues.
Reviews logs and maintains Information Technology Service Management tools to document changes and identify recurring problems.
Identifies the training needs of users.
Shares knowledge with users and other Information Systems Department staff.
Updates users on the status of incidents and problems.
Ensures that follow-up procedures are adhered to.
Tracks customer satisfaction.
Participates in long-term infrastructure strategy and planning.
Participates in rotating on-call support schedules.
Provides after-hours support to business operations, as needed.
Supports remote locations across the Hawaiian Islands, to include overnight travel, as needed.
Mentors and assists in the professional development of less experienced staff.
Required to be on-call for critical incidents as they arise.
Employee must participate in continuing education and training as needed or assigned.
Performs all other miscellaneous responsibilities and duties as assigned or directed.